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, 1. Introduction
- The key components of ITIL 4 are Service Value System (SVS) and 4
dimension model
- Service Value System (SVS) = A model showing how all the components
and activities of an organization work together to facilitate value creation
through IT-enabled services
o These components of the SVS
include:
Service value chain
ITIL Practices
Guiding principles
Governance
Continual Improvement
- Service Value Chain = Interconnected activities that an organization
performs in order to deliver a valuable product/service to its consumers and
facilitate value realization
o It has 6 key activities, applying practices to continually improve the
enabled values
- ITIL Practices = sets of organizational resources designed for performing
work or accomplishing an objective
- Guiding Principles = Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals, strategies, type of work or
management structure
o These principles assure that the organization performs in a consistent,
effective and efficient way
- Governance = The means by which an organization is directed and
controlled
o This is based on a consistent set of guiding principles
o Governance enables the organization to ensure that its operations are
always aligned with its strategy
- Continual Improvement = Continual activity performed at all levels to
ensure that an organization’s performance continually meets stakeholders
expectations
o This is a core component of the SVS
- The 4 dimensions should be managed in an integrated way, balancing their
contribution to an effective SVS
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