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Summary ITIL 4 Foundation t/m H3 $3.23
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Summary ITIL 4 Foundation t/m H3

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  • Course
  • Itil 4 Foundation
  • Institution
  • Itil 4 Foundation
  • Book
  • ITIL (R)4 - A Pocket Guide

You don't have to buy an expensive ITIL 4 booklet. In this document, I have summarized up to H3 for you in only 9 pages. It contains all the important information, with images to help you understand concepts better. I also have a summary of Chapters 4 and 5 and a bundle where the whole booklet i...

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  • No
  • 1 t/m 3
  • May 6, 2022
  • 10
  • 2021/2022
  • Summary

Subjects

  • itil
  • itil 4
  • itil foundation
  • itil 4 foundation
  • itil summary
  • itil samenvatting
  • itil 4 summary
  • itil 4 samenvatting

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  • Itil 4 Foundation
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ITIL 4 Foundation Part 1




Pagina 1 van 10

, 1. Introduction
- The key components of ITIL 4 are Service Value System (SVS) and 4
dimension model

- Service Value System (SVS) = A model showing how all the components
and activities of an organization work together to facilitate value creation
through IT-enabled services
o These components of the SVS
include:
 Service value chain
 ITIL Practices
 Guiding principles
 Governance
 Continual Improvement




- Service Value Chain = Interconnected activities that an organization
performs in order to deliver a valuable product/service to its consumers and
facilitate value realization
o It has 6 key activities, applying practices to continually improve the
enabled values

- ITIL Practices = sets of organizational resources designed for performing
work or accomplishing an objective
- Guiding Principles = Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals, strategies, type of work or
management structure
o These principles assure that the organization performs in a consistent,
effective and efficient way

- Governance = The means by which an organization is directed and
controlled
o This is based on a consistent set of guiding principles
o Governance enables the organization to ensure that its operations are
always aligned with its strategy

- Continual Improvement = Continual activity performed at all levels to
ensure that an organization’s performance continually meets stakeholders
expectations
o This is a core component of the SVS

- The 4 dimensions should be managed in an integrated way, balancing their
contribution to an effective SVS




Pagina 2 van 10

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