Operations management is concerned with efficiently managing the resources in order to deliver (ultimately) products and services that fit within the enterprise strategy.
Using the 4Ds of Operations Management (Direct, Design, Deliver and Develop), the student learns to analyze, develop and apply ...
What is operations management - Services & Products
Internet service Fast food chain International aid Be sensitive to local
provider charity cultural norms
Maintain and update Locate potential Provide aid for Procure raw
hardware sites for restaurants recipients materials and
components
Update software and Provide processes Develop projects for Make sub-
content and equipment to recipients assemblies
produce food
Respond to Maintain service Provide fast Assemble finished
customer queries quality emergency products
response
Implement new Develop, install and Procure and store Deliver products to
services maintain equipment emergency supplies customers
Ensure security of Reduce impact on Be sensitive to local Reduce
customer data local area, and cultural norms environmental
reduce packaging impact of products
waste and processes
, The input-transformation-output process
All operations are input-transformation-output processes
The input-transformation-output process
Transformed resources
Predominantly processing Predominantly processing Predominantly processing
inputs of material inputs of information inputs of customers
All manufacturing operations Accountants Hairdressers
Mining companies Bank HQ Hotels
Retail operations Market research companies Hospitals
Warehouses Social media operations Mass rapid transports
Postal services News services Theatres
Container shipping lines University research units Theme parks
Trucking companies Telecom companies Dentists
The input-transformation-output process
Transforming resources
- Transforming resources act upon the transformed resources.
- 2 types of transforming resources
- Building blocks of all operations:
Facilities:
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