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Summary Everything you need to pass Progress test! $7.24
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  3. NHL Stenden Hogeschool (NHL)
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Summary Everything you need to pass Progress test!

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 13 keer verkocht
  • Vak
  • Progress Test
  • Instelling
  • NHL Stenden Hogeschool (NHL)

In this summary the theory needed for the progress test has been written. Some questions with the right answers from the progress test are also included in this summary. I advice you to look at my other progress test material as well since I past all my test with this material combined.

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Document informatie

  • 17 mei 2022
  • 24
  • 2021/2022
  • Samenvatting

Onderwerpen

  • marketing
  • maslow
  • porter
  • tourism
  • hrm
  • law
  • business economics
  • research
  • wildlife tourism
  • jansen verbeke
  • value chain
  • business model
  • people planet profit
  • interview
  • doxey irridex
  • ofman theory
  • study coaching

Geschreven voor

  • NHL Stenden Hogeschool (NHL)
  • International Tourism Management
  • Progress Test
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Voorbeeld van de inhoud

Progress test
HRM

Job rotation = movement of employees from one job to another within an organization to
achieve various hum recourses objectives, such as orienting new employees.
Job enlargement = horizontal expansion of the job -> extra duties and tasks to the same job
Job evaluation =Determines worth of each job by determining value/skills
Job enrichment = vertical expansion of the job -> more functions and responsibilities for the
employee
Job design = Number/kind/variety of tasks the workers perform in doing their job
What is the benefit of job rotation?
- Makes it less boring for employees, motivates them
- Employers can see who is good in which position
- Broaden the skills of the employees
-
Kasarek’s job demand-control scheme




Porter’s 4 competitive strategies:
1. Overall cost leadership strategy:
2. Differentiation strategy: firm seeks to be unique, with a premium price
3. Focus: the focus strategy the focuser selects a segment to focus on. The segments
need to be special with unusual needs or be different from other segments. There
are 2 types of focus strategy:
- Cost focus strategy: firm seeks a cost advantage in the target segment
- Differentiation focus strategy: seeks differentiation in the target segment

,Recency effect definition
- Managers remember the things an employee said or did as last better than the things
an employee did/said a while ago
Hiring process
- Recruitment= potential applicants are searched for and encouraged to apply
- Selection= hiring people among the shortlisted candidates
Employee handbook:
- A handbook used by employees is a guide on how to work in this organization.
Performance assessment model phases
1. Planning
2. Monitoring
3. Reviewing
4. Rewarding

Halo effect= one trait of a person is used to make an overall judgement
Reflection effect= people are risk averse in gains and risk seeking in losses
False consensus= people think that most of the other people agree with their opinion/beliefs

Advantage of compensation based on group performance → something with better
performance
A girl is preparing a meeting for a company with some needs … → needs assessment


Tourism management
How long does it take before plastic is gone?
- Over 400 years
What is an example of a package?
- Cruise
Is the economic or physical life span longer?
- Economic life span is longer
Is over tourism the same as mass tourism?
- Not a new phenome
Which one can also between brackets?
- Et all.
Higginbottom definition wildlife tourism: bb
- Wildlife tourism is tourism based on encounters with non-domesticated (non-human)
animals. These encounters can occur in either the animals’ natural environment or in
captivity.
USP
- Unique selling proposition= unique product/service and stand out from competitors
User persona:
- Fictional character based on your current or ideal customers and represent the
needs of a larger group of users
Empathy map
- Map with everything you know about a particular type of user. What does the
persona think, does, feel and says

, Tourism
- Activities of a person traveling outside his/her usual environment for less than a
specified time and whose purpose to travel is other than exercise of an activity
remunerated from the place visited
What is the main reason mergers fail? Strategic book
- The existence of different organizational cultures
Acquisition fee
- When renting a car, you have to pay acquisition fee to the lessor for arranging a lean
Perishability:
- A specific seat on a plane cannot be sold another day since they plane already left
Airport codes, which one is not from a city but from a hub
- AMS & MAD not, something with CDR
What is the strategy in visitor management by using signs?
- Reduces conflict among tourists
Marcus & van Dam strategy
- Strategy is a plan that states what an organization needs to do to reach its goals
Different integration forms:
- Horizontal integration= acquiring or merging with competitors in the same
production stage
- Vertical integration= expanding into another production stage
- Diagonal integration= the use of technology to build platforms to get closer to their
targeted customers
Inbound/outbound/ domestic tour operator
- Inbound= tour operator arranging everything for tourist that are coming to their
country
- Outbound= a tour operator arranging a trip for tourists that are going abroad
- Domestic= tour operator offering within the same country

Organizational systems
- Line organization= only managers at the top
- Line and staff organization= specialized staff give advice the managers
- Functional and line staff organization= specialized staff can also talk to the lower
level so not only the managers as the systems above
- Line-staff-committee organization
- Matrix organization
- Project-based organization
- Internal project organization

Slack & Lewis (2015) operations strategy
- Strategic perspective on how operations recourses and processes are managed

What was the motivation to travel?
- Greeks: leisure and sport ethic
- Romans: expansion of the roman empire
- Middle-ages: General population as day-trippers in immediate locality related to Holy
Days
- Renaissance and reformation: holy days & improved road access

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