Hierbij mijn document van het vak ''Klachtafhandeling in de zorg.'' In de casus was sprake van ontevredenheid van de cliënt naar de zorgverlener.
Er is tevens een bundel beschikbaar voor dit vak en het vak: ''Reclasseringsdossier'', welke beiden gegeven worden in periode 11 van jaar 3 bij het ...
Naam: Veronique
Studentnummer:
Klas:
Vak: Klachtafhandeling in de zorg
Vakcode: 1417SD332A
Docent:
Aantal woorden: 3629
, Inhoud
Hoofdstuk 1 Inleiding.............................................................................................................................2
1.1 Aanleiding....................................................................................................................................2
1.2 De klacht......................................................................................................................................2
1.3 Vraagstelling................................................................................................................................2
1.4 Leeswijzer....................................................................................................................................2
Hoofdstuk 2 Juridische context..............................................................................................................3
2.1 Algemene bepalingen..................................................................................................................3
2.2 Handelingsonbekwaam................................................................................................................3
2.3 Informatieplicht...........................................................................................................................3
2.4 Klachtrecht...................................................................................................................................3
2.5 Zorgplicht.....................................................................................................................................4
2.6 Niet-ontvankelijkheid...................................................................................................................4
2.7 Beroepsgeheim............................................................................................................................4
2.8 Conclusie......................................................................................................................................5
Hoofdstuk 3 Ethische context................................................................................................................6
3.1 Inleiding.......................................................................................................................................6
3.2 De artseneed................................................................................................................................6
3.3 Arts-patiënt relatie.......................................................................................................................6
3.4 Goede zorg...................................................................................................................................7
3.5 Klachtencommissie......................................................................................................................7
Hoofdstuk 4 Analyse en conclusie.........................................................................................................8
4.1 Verbetering van de interne klachtenregeling..............................................................................8
4.2 Aanstellen van een moreel beraad..............................................................................................8
4.3 Gebruik van een ander communicatiemiddel..............................................................................8
Hoofdstuk 5 Aanbevelingen.................................................................................................................10
Bronvermelding...................................................................................................................................11
Literatuurlijst...................................................................................................................................11
Wet- en regelgeving.........................................................................................................................11
Jurisprudentielijst............................................................................................................................11
Online bronnen................................................................................................................................11
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