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Onderzoek communicatie

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  • May 19, 2022
  • 31
  • 2020/2021
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Consultancy verbeteronderzoek
Beroepsproduct OE41




Ian Welboren - 652533
Thomas Damad - 646972
Steven Roos - 648221
Sven Brouwer - 647598
Lars Hulsebosch - 657298
Jessy Scheermeijer - 647742

Erno Pickee
Mei 2021
Vertrouwelijk

,Vertrouwelijk document

Consultancy verbeteronderzoek Makelaar Nieuwe Stijl
OE41 Beroepsproduct consultancy
Hogeschool Inholland Haarlem

Studenten:
Ian Welboren - 652533
Thomas Damad - 646972
Steven Roos - 648221
Sven Brouwer - 647598
Lars Hulsebosch - 657298
Jessy Scheermeijer - 647742

Klas:
HABSVT2A

Begeleidend docent:
Erno Pickee

Bron afbeelding voorblad: vbo.nl

,Voorwoord
Dit adviesrapport voor Makelaar Nieuwe Stijl is geschreven in het kader van een beroepsproduct.
Het adviesrapport maakt deel uit van het tweede studiejaar Business Studies aan de Hogeschool
Inholland.

Dit adviesrapport is opgesteld in de periode van februari 2021 tot en met mei 2021.

Als student zijnde zitten wij momenteel in een lastige situatie. Door de corona crisis zijn er
onlangs weinig bijeenkomsten geweest, wat het samenkomen van de consultancy groep be-
moeilijkte en de samenwerking hinderde. Mede door dit project zijn we ons gaan realiseren dat
communicatie de belangrijkste factor is voor een goede samenwerking. Goede communicatie is
onmisbaar in dit vakgebied.

In dit adviesrapport hebben wij onderzocht hoe Makelaar Nieuwe Stijl de prijs-kwaliteitsverhoud-
ing kan verbeteren. Een interne- en externe bedrijfsanalyse, prijsbepaling, naamsbekendheid
analyse met de hierbij horende implementatie opgenomen in het adviesrapport. Deze deelonder-
werpen vullen elkaar aan en zijn allen nodig om tot een adequaat advies te komen.

Wij hadden dit consultancy onderzoek niet tot een goed einde kunnen brengen zonder steun van
enkele belangrijke personen. Hen willen wij graag bedanken. Vooreerst willen wij de eigenaren
van Makelaar Nieuwe Stijl bedanken, M. (Mike) van der Meij en T. (Thom) van der Meij. De heren
van Makelaar Nieuwe Stijl hebben ons de ruimte en gegeven om een onderzoek te kunnen uitvo-
eren en ons te vertrouwen met gevoelige informatie. Van de Hogeschool Inholland bedanken wij
ons begeleidend docent E. (Erno) Pickee. Mede door zijn inbreng hebben wij dit adviesrapport
tot een goed einde kunnen brengen.

Met trots presenteren wij het adviesrapport voor Makelaar Nieuwe Stijl. Wij wensen u veel
leesplezier toe. Met het eindadvies hopen wij dat Makelaar Nieuwe Stijl zijn doelstellingen voor
de komende drie jaar kan klaarspelen.


Ian Welboren, Thomas Damad, Sven Brouwer, Steven Roos, Lars Hulsebosch en Jessy Scheer-
meijer

Haarlem, Mei 2021

, EXECUTIVE SUMMARY
This report is about Makelaar Nieuwe Stijl, Makelaar Nieuwe Stijl is an estate agent based in the
Beverwijk region. It was founded in 2017 by Mike van der Meij and Thom van der Meij. At the
moment, about 50 homes are buying or selling per year. They ultimately want to bring this to 80
homes.

Estate agent Nieuwe Stijl would like to grow to a sale of 80 homes per year. This is feasible for
Makelaar Nieuwe Stijl as long as they have an excellent price-quality ratio and generate more
brand awareness. The main question asked to realize this growth is: “How can Makelaar Nieuwe
Stijl improve the price-quality ratio?”

The price-quality ratio has two components within the price-quality ratio, namely price and quality.
If these two variables are in the right relationship, then we speak of a correct price-quality ratio.
The ratio is skewed when a too high or too low price is asked and the value of delivered product
or service.

The average brokerage commission in 2021 is between 0.85% and 1.25% of the purchase or
purchase price of the home. The buyer or seller needs to find the correct price-quality ratio when
choosing the estate agent. In practice, to determine the best price-quality ratio, a method is used
formally known as “the weighted factor score method”. Real estate agents are expected to have
no surprises. There is a good presentation, and there are no start-up costs, a fair valuation is
done, agreements are fulfilled, correct information is provided, there is confidence in the buyers,
and a correct price is asked.

The price-quality ratio can be improved based on “the weighted factor score method”. The criteria
that play a role in this come from the survey and theoretical research are the following:
No surprises - Keeping agreements
Good presentation - Service
Start-up costs - Extensive choice
Fair valuation - Price

A clear overview of the quality of certain services or products, by using this method a price can
be linked to the service from this.

The advice for Makelaar Nieuwe Stijl is to offer customers option packages. By doing this, cus-
tomers who have a readily salable house will spend less money on this. On the other hand,
customers have difficulty selling a house because, for example, a lot needs to get renovated.
In short, you have to invest extra money here. It allows Estate Agent Nieuwe Stijl to earn extra
on houses that require extra work. These option packages can generate extra sales and brand
awareness because selling your house can make you as expensive as you want.

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