100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Volledige samenvatting van het OLOD Kwaliteitsvol Handelen $13.02   Add to cart
Quickly navigate to
Preview
  2.  
  3. Hogeschool Gent (HoGent)
  4.  
  5. Ergotherapie
  6.  
  7. Kwaliteitsvol Handelen

Summary

Volledige samenvatting van het OLOD Kwaliteitsvol Handelen

 66 views  7 purchases
  • Course
  • Kwaliteitsvol Handelen
  • Institution
  • Hogeschool Gent (HoGent)

Dit is een volledige en "syllabus"-achtige samenvatting van het OLOD Kwaliteitsvol Handelen. Alle onderdelen zijn héél nauwkeurig én uitgebreid uitgelegd (is dus perfect voor als je de hoorcollege's niet ziet zitten!). Ik haalde met deze samenvatting een 16 op het examen in de eerste zittijd. Er...

[Show more]

Preview 4 out of 68  pages

Document information

  • May 23, 2022
  • 68
  • 2021/2022
  • Summary

Subjects

  • ergotherapie
  • jaar 2
  • kwaliteitsvol handelen
  • lean
  • bachelor in de ergotherapie

Written for

  • Hogeschool Gent (HoGent)
  • Ergotherapie
  • Kwaliteitsvol Handelen
All documents for this subject (4)

Seller

avatar-seller
silkedevuyst

Reviews received

Content preview

Kwaliteitsvol handelen



Inhoudsopgave
Kwaliteitszorg: definitie en visies ............................................................................................................................................... 4
Kwaliteitsvolle gezondheidszorg: definitie ............................................................................................................................ 4
Effectiviteit <-> efficiëntie ..................................................................................................................................................... 4
Kwaliteitszorg vanuit het perspectief van de cliënt.................................................................................................................... 6
Kano-analyse ......................................................................................................................................................................... 6
Wat bedoelen we met ‘kijk door de ogen van de cliënt? ...................................................................................................... 7
conclusie ................................................................................................................................................................................ 9
Aangeboden serviceniveau.................................................................................................................................................. 10
Kritische succesfactoren ...................................................................................................................................................... 10
Quote vragenlijsten (patiëntervaringen .............................................................................................................................. 11
Quote vragenlijsten ............................................................................................................................................................. 11
Prom en prem: 1 letter maakt en groot verschil ...................................................................................................................... 12
PROMS: Patient Reported Outcome Measures ................................................................................................................... 12
PREMS: Patient Reported Experience Measures ................................................................................................................. 12
Zorgkwaliteit → www.zorgkwaliteit.be .................................................................................................................................... 13
NPS ...................................................................................................................................................................................... 14
Samengevat: ........................................................................................................................................................................ 14
Kwaliteitszorg vanuit het perspectief van de zorgprofessional ................................................................................................ 15
Management ....................................................................................................................................................................... 15
Managementtaken ......................................................................................................................................................... 15
Golden circle (Simon Sinek) ................................................................................................................................................. 16
Hoe je eigen organisatie analyseren? .................................................................................................................................. 16
Pareto-principe......................................................................................................................................................................... 17
7S-MODEL (McKinsey) .............................................................................................................................................................. 18
toepassing ........................................................................................................................................................................... 19
SWOT-analyse .......................................................................................................................................................................... 20
Confrontatiematrix .............................................................................................................................................................. 21
Conclusie ............................................................................................................................................................................. 22
EFQM-model ............................................................................................................................................................................ 22
Balanced scorecard .................................................................................................................................................................. 24
Indicatoren ............................................................................................................................................................................... 25
Soorten indicatoren ............................................................................................................................................................. 25
Toepassing indicatoren: ouderenzorg ............................................................................................................................ 26
Toepassing indicatoren: GGZ .......................................................................................................................................... 28
Lean .......................................................................................................................................................................................... 28
5 principes van Lean ............................................................................................................................................................ 28
Wat is lean en wat zijn de principes .................................................................................................................................... 31
Voorbeelden van verspilling (MUDA) .................................................................................................................................. 32
Problemen bij verspilling ..................................................................................................................................................... 32



1

,Kwaliteitsvol handelen


Verspilling identificeren....................................................................................................................................................... 32
Toegevoegde waarde .......................................................................................................................................................... 33
Verspilling elimineren .......................................................................................................................................................... 33
overproductie ................................................................................................................................................................. 33
Transport en bewegen .................................................................................................................................................... 33
Wachten ......................................................................................................................................................................... 33
Overbodige activiteiten .................................................................................................................................................. 33
Voorraden ....................................................................................................................................................................... 33
Fouten en defecten ........................................................................................................................................................ 34
Verspilling in kaart brengen................................................................................................................................................. 34
Verspillingen ............................................................................................................................................................................. 34
MUDA .................................................................................................................................................................................. 35
MURA .................................................................................................................................................................................. 36
MURI.................................................................................................................................................................................... 37
Tools en technieken ................................................................................................................................................................. 37
5S ......................................................................................................................................................................................... 37
Wet van Parkinson............................................................................................................................................................... 39
Visueel management ........................................................................................................................................................... 40
Dubbelpot / tweevaksysteem / Kanban .............................................................................................................................. 40
Poka yoke ............................................................................................................................................................................ 41
Andon .................................................................................................................................................................................. 42
Lay-out planning .................................................................................................................................................................. 42
Proces ....................................................................................................................................................................................... 43
Batchproces vs. Continu flow proces .............................................................................................................................. 44
Procesanalyse ...................................................................................................................................................................... 45
Tools en technieken ............................................................................................................................................................ 45
5X waarom...................................................................................................................................................................... 45
Frisblik oefening/mentale foto/actieve bevraging nieuwe medewerkers/audit ............................................................ 46
De 30-secondenregel ...................................................................................................................................................... 46
De weg volgen (travel sheet-cliëntenwandeling) ........................................................................................................... 46
Spaghettidiagram ........................................................................................................................................................... 46
SIPOC .............................................................................................................................................................................. 47
Zwembanendiagram ....................................................................................................................................................... 48
Makigami ........................................................................................................................................................................ 49
VSM ................................................................................................................................................................................ 50
Visgratendiagram............................................................................................................................................................ 51
Capaciteit/toegevoegde waarde analyse ....................................................................................................................... 52
Push and pull ............................................................................................................................................................................ 53
Changemanagement ................................................................................................................................................................ 56
Projectmanagement ................................................................................................................................................................. 56
Kwaliteitszorg vanuit het perspectief van de overheid ............................................................................................................ 57



2

,Kwaliteitsvol handelen


Zorginspectie ....................................................................................................................................................................... 57
Eisenkader voorbeelden ...................................................................................................................................................... 58
Hoe inspecteert de zorginspectie in ziekenhuizen? ............................................................................................................ 59
Toezichtmodel van zorginspectie ................................................................................................................................... 59
Hoe inspecteert zorginspectie in een WZC? ........................................................................................................................ 60
VIPWZC ........................................................................................................................................................................... 61
VIKZ ..................................................................................................................................................................................... 61
PREZO kwaliteitssysteem voor WZC .................................................................................................................................... 61
Kwaliteitshandboek ouderenvoorziening ............................................................................................................................ 62
het handboek opstellen .................................................................................................................................................. 62
Procedures .......................................................................................................................................................................... 62
Kwaliteitshandboek ............................................................................................................................................................. 63
Kwaliteitsdecreet ................................................................................................................................................................. 63
Kwaliteitshandboek algemeen of psychiatrisch ziekenhuis ................................................................................................. 63
Kwaliteitsbeleid .............................................................................................................................................................. 64
Kwaliteitsmanagementsysteem ...................................................................................................................................... 64
Zelfevaluatie ................................................................................................................................................................... 64
FLAQQUM............................................................................................................................................................................ 64
Zorgnet ICURO ..................................................................................................................................................................... 65
VPP ...................................................................................................................................................................................... 65
Plan: probleemdefinitie en verbeterpotentieel ....................................................................................................................... 66
Do: vind oplossingen ........................................................................................................................................................... 67
Check ................................................................................................................................................................................... 67
Act ....................................................................................................................................................................................... 68




3

, Kwaliteitsvol handelen


Kwaliteitszorg: definitie en visies
Kwaliteitsvolle gezondheidszorg: definitie
Kwaliteit van zorg gedefinieerd vanuit de zorgorganisatie/overheid:
De wet ‘rechten van de patiënt’ (2002) stelt dat de patiënt recht heeft op kwaliteitsvolle
gezondheidszorg die beantwoordt aan zijn behoeften. Volgens het institute of medicine (USA) is
gezondheidszorg kwaliteitsvol wanneer de zorg de kans verhoogd om gewenste
gezondheidsresultaten te bekomen en wanneer deze zorg overeenstemt met de huidige
professionele kennis.

• Kwaliteit van zorg is de mate waarin de
zorg geleverd voor personen en
patiëntengroepen de gewenste
zorgresultaten verbetert.
• Om dit te kunnen bereiken moet zorg
veilig, effectief, efficiënt, persoonsgericht,
tijdig, continu, integraal, en gelijkwaardig
zijn.




Effectiviteit <-> efficiëntie




Effectiviteit → de juiste dingen doen
Efficiëntie → de dingen juist doen

Kwalitatief hoogstaande zorg is belangrijk om volgende aspecten te bevorderen:

• Veiligheid → minimaliseren van vermijdbare letsels.
• Effectiviteit → zorg gebaseerd op wetenschappelijke kennis.

4

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller silkedevuyst. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $13.02. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

80364 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$13.02  7x  sold
  • (0)
  Add to cart