Exam - Week 3 ALL ANSWERS 100% CORRECT AID GRADE A+
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Course
WMBA 2003 (WMBA2003)
Institution
Walden University
• Question 1
4 out of 4 points
A lean system is designed to expose errors and get them corrected at the source.
Selected Answer: True
Correct Answer: True
Answer Feedback:
(pp. 142 - this is true as it prevents covering errors with inventory).
• Question 2
Ac...
a lean system is designed to expose errors and get them corrected at the source
according to the service matrix proposed by collier and meyer
Written for
Walden University
WMBA 2003 (WMBA2003)
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Exam - Week 3
ALL ANSWERS
100% CORRECT
AID GRADE A+
• Question 1
4 out of 4 points
A lean system is designed to expose errors and get them corrected at the
source.
Selected
Answer: True
Correct
Answer: True
Answer (pp. 142 - this is true as it prevents covering errors
Feedback:
with inventory).
• Question 2
4 out of 4 points
According to the service matrix proposed by Collier and Meyer, ATM
services are categorized as:
Selected
Answer: provider routed services
Correct
Answer:
provider routed services
Answer (see Fig. 5.2 on pp. 89. Also, ATMs are service systems with a
Feedback:
limited number of pathways from which customers may
choose (pp. 90).)
• Question 3
4 out of 4 points
Which of the following statements concerning the development of
operations function, mission, objectives, and strategies is true?
Selected
Answer:
Strategic operational decisions such as make versus buy or
handcrafted versus machine-made choices guide the
development of operations objectives.
, Correct
Answer:
Strategic operational decisions such as make versus buy or
handcrafted versus machine-made choices guide the
development of operations objectives.
Answer pp. 30 - strategic decisions indicate how operations objectives
Feedback:
will be achieved)
• Question 4
0 out of 4 points
A Kaizen event is a long-term continuous improvement project.
Selected
Answer: True
Correct
Answer: False
Answer (pp. 149 -- A kaizen event can take two days
Feedback:
to one week.)
• Question 5
4 out of 4 points
seeks to eliminate defects in goods services by preventing and
correcting human-generated errors:
Selected
Answer: poka-yoke
Correct
Answer:
poka-yoke
Answer (pp. 138, poka-yoke, or mistake proofing seeks to eliminate
Feedback:
defects in goods services by preventing and correcting human-
generated errors.)
• Question 6
4 out of 4 points
The Service Profit chain indicates how customer satisfaction and loyalty
along with employee satisfaction and loyalty are important to the overall
profitability of the service industry.
Selected
Answer: True
Correct
Answer: True
Answer (see Fig. 5.4 on pp.
Feedback:
100)
• Question 7
4 out of 4 points
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