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Summary CCEA GCE A2 Unit 1 Professional Business Services Revision
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My document has covered all topics in CCEA's GCE A2 Unit 1 Professional Business Services. i hope it helps
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Topic 1 – Role of Technology in a Businessdemonstrate knowledge and understanding of how businesses use technology in the
following areas:
Communications
Examples
GDSS (Computer Assisted Decision Making + VR), Email, Tele-Conferencing,
Compressed Video, Voice Mail
Advantages
Speeds the Transmission of Information – Tools like email and text messages
speed up the transmission of information internally and externally within a
business. All information is stored on 1 Database.
Improves Organisational Communication – All organisation information is
located in 1 centralised location allowing anyone to access if need be.
Information can flow from the top to the bottom with ease.
Speeds up Decision making process – Employees in a business can easily
consult one another and analyse information in a short period and Make
decision.
Supports Open Discussions – Most businesses can create organisational
forums in where discussions are held, and solutions are found to the problems
presented to them.
Disadvantages
Poor substitute for face-to-face – Employees get less time to talk and get to
know one another. This may end up in resulting in poor workplace relations
being formed.
Difficulty Training Employees – If a new communication technology system is
implemented an extra fee to train the employees on how to properly use it will
have to be paid.
Expensive – It can be very expensive to install a new communication
technology system in a large business as: A new database is to be set up and
also new computers to be bought.
Not Safe – If all data is saved in 1 database it can be exposed to the wrong
people who may have intentions to delete, alter or to sell all the sensitive data.
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, Managing people
Examples
Training/Development – With most large business having company specific
programmes new recruits and employees must be properly trained on how to
use it to do their job and work.
Performance Management – Human Resource Managers are utilising various
technologies to monitor the performance of their employees. Such as CPM
(Computerised Performance Monitoring) allows HR managers to see how
much work each individual employee is doing over a period of time such as a
week
Advantages
Improved Business Communication – New business are utilising a various
amount of different business technologies to change how they interact with
one another and also how they serve their customers.
Encourages Innovation/Creativity – Employees are utilising various business
technologies to create new business ideas which as result, results in more
growth and expansion within the business
Improve HR management – Human resources managers are using new and
improve technologies to improve the process of recruiting, screening, and
hiring within a business and with the introduction of the internet jobs can be
easily advertised online.
Creates Mobility - with the introduction of the internet has eliminated all space
and time boundaries when it comes to work so meaning employees can do
their job anywhere at any time.
Disadvantages
High Maintenance Costs – IT hardware and software is very expensive to
purchase and then properly maintain. Some small business may even have to
result in using monthly tech contractors.
Makes Employees Lazy – As automation increases within a business,
Employees become lazier. As some believe in that automation kills creativity.
Causes Distractions in the workplace – Social media technology has
numerous different ways in causes distractions within the workplace which
may halt productivity.
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, Financial management
Examples
Taking accounting data: Accountants are becoming much more reliant on
their mobile devices to bridge the gap between themselves and their client
and also to access the data they require. An accounting firm can send
invoices, create expenses claims and add recipients all from their mobile
devices.
Creating Reports: Tools such as excel, Word and PowerPoint all help in the
creation of financial reports which are in high demand or needed to be done
as soon as humanely possible.
Advantages
Revision and attention – With the financial needs and situation in a business
constantly shifting, financial management is constantly monitored and up to
date.
Money Availability – When the funds in a business are properly managed the
business gets a clear picture of their spending habits/expenditure and when
funds will be available to them in the future.
Planning – When the funds in a business are properly managed and the
financial data has been analysed the business is able to make some forecasts
and predictions along with identifying specific trends. This allowed for
Strategies and risks to be tackled with.
Accountability – Financial management/technology forces the owner, and
everyone involved with the business to make justified expenditure which will
help to prevent fraud, so everyone is accountable.
Disadvantages
Research, time, and knowledge – It takes a lot of time to research a vast
amount of financial information along with the time to analyse the information.
Cost – The expertise, Information and time involved comes with quite a large
price tag which must be put into account to see if the business can afford it.
Business Operations
Examples
Improve customer service – The main goal of nearly every business is to
serve their own customers. With the help of modern-day technology and the
internet a business can: Create a website and get feedback, Order Online and
gather customer information.
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, Increase on production – A business can save a lot of money on human
labour if swapped to more modern automation technology.
Manage Human Resources – Starting up business can use the internet to hire
more experienced workers and human resources are able to assign and
modern task via the internet.
Improvement in communication – Communication is vital in any form of
business if a large business implements a communication system it will
simplify the flow of information.
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