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Summary Management Information Systems
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Summary Management Information SystemsBook by : Kenneth C. Laudon & Jane P. Laudon
Inhoudsopgave
Chapter 1 - Information systems in global business today. 2
Chapter 2 – Global E-business and Collaboration 8
Chapter 3 – information systems, organizations and strategy 11
Chapter 5 – IT infrastructure and Emerging technologies 18
Chapter 7 – Telecommunications, the Internet, and Wireless Technology
25
Chapter 9 – Achieving operational excellence and customer intimacy:
enterprise applications 29
Chapter 10 - E-Commerce: Digital markets, Digital goods 32
Chapter 11 – Managing Knowledge 36
Chapter 12 – Enhancing decision making 39
Chapter 13 – Building information systems 43
Bobby 48
Chapter 4 – Using information technology to reinvent strategy 48
Bobby 54
Chapter 8 – People and information systems 54
1
, Chapter 1 - Information systems in global business
today.
1.1 How are information systems transforming business, and why are
they so essential for running and managing a business today?
3 interrelated changes in the technology area: 1, widespread adoption of
the mobile computing platform 2, growing business use of ‘big data’ 3 growth of
cloud computing.
Mobile digital platform: developments in smartphones, tablets etc that lead to
using these devices to coordinate work, communicate with employees and
provide information for decision making.
Improving the mobile digital platform also leads to more outsourcing of work
Information systems (IS) are transforming business:
- Emerging mobile digital platform
- Growing business use of “big data”
- Growth in cloud computing
Globalization opportunities
- Internet has slashed costs of operating on global scale
- Increases in foreign trade & outsourcing
- Presents both challenges and opportunities
Digital firm: one in which nearly all of the organization’s significant business
relationships with customers, suppliers, and employees are digitally enabled and
mediated. Core business processes are accomplished through digital networks
spanning the entire organization or linking multiple organizations.
Business processes: refer to the set of logically related tasks and behaviors
that organizations develop over time to produce specific business results and the
unique manner in which these activities are organized and coordinated.
Example: developing a product, hiring an employee.
Key corporate assets: intellectual property, core competencies and financial
and human assets – are managed through digital means. In a digital firm, any
piece of information required to support key business decisions is available at any
time and any place in the firm.
In digital firms, both time shifting and space shifting are the norm
Time shifting: business being conducted continuously, instead of work day
9 to 5
Space shifting: work place takes place in global workshop, work is done
wherever in the world.
Corporate strategies & goals increasingly dependent on ability to use information
technology
Information systems used to achieve six strategic business objectives:
1. Operational excellence
2. New products, services & business models
2
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