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Supply Chain Management 5 edition chopra chapter 17
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Supply Chain Management, 5e (Chopra/Meindl)Chapter 17 Information Technology in a Supply Chain
17.1 True/False Questions
1) Information is crucial to the performance of a supply chain because it provides the basis upon
which supply chain managers make decisions.
Answer: TRUE
Diff: 1
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Use of Information Technology
Learning Outcome: Compare common approaches to supply chain design
2) Information is the supply chain driver that serves as the glue allowing the other three drivers
to work together to create an integrated, coordinated supply chain.
Answer: TRUE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Use of Information Technology
Learning Outcome: Compare common approaches to supply chain design
3) Information makes the supply chain visible to a manager so that he can make decisions to
improve the supply chain's performance.
Answer: TRUE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Use of Information Technology
Learning Outcome: Compare common approaches to supply chain design
4) Information must be 100 percent correct in order to make good decisions.
Answer: FALSE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Analytic Skills
Learning Outcome: Compare common approaches to supply chain design
5) To make good decisions, a manager needs to have accurate information regardless of how
long it takes to acquire it.
Answer: FALSE
Diff: 3
Topic: 17.1 The Role of IT in a Supply Chain
Learning Outcome: Compare common approaches to supply chain design
17-1
, 6) Often companies will have large amounts of data that are not helpful with decision making.
Answer: TRUE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
Learning Outcome: Compare common approaches to supply chain design
7) The driver of IT in the supply chain has increasingly been the enterprise software developed to
enable processes both within and across companies.
Answer: TRUE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Use of Information Technology
Learning Outcome: Compare common approaches to supply chain design
8) The unsuccessful categories of software will be those focused on the supply chain macro
processes.
Answer: FALSE
Diff: 1
Topic: 17.1 The Role of IT in a Supply Chain
Learning Outcome: Compare common approaches to supply chain design
9) This broadening of scope across which companies make decisions emphasizes the importance
of including processes all along the supply chain when making decisions.
Answer: TRUE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
Learning Outcome: Compare common approaches to supply chain design
10) To increase the supply chain surplus (and therefore their firm's own profitability) most
effectively, firms must focus primarily on improving internal processes.
Answer: FALSE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Analytic Skills
Learning Outcome: Compare common approaches to supply chain design
11) Functional performance is important to customers because it provides them with capabilities
to create a competitive advantage.
Answer: TRUE
Diff: 2
Topic: 17.1 The Role of IT in a Supply Chain
AACSB: Analytic Skills
Learning Outcome: Compare common approaches to supply chain design
17-2
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