Class notes
Samenvatting communicatieve vaardigheden
- Course
- Institution
Kop romp staart, uitgeschreven.
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Mondeling:Kop:
- Voorstellen
- Op gemak stellen – Kort informeel praatje
- Duidelijke uitleg van wat er gaat gebeuren en verwachting vertellen
- Doel van het gesprek vertellen
- Vragen of de client het begrijpt
- Gevoelsreflectie geven = Ik heb het gevoel dat u…. wilt u dit uitleggen….
Romp:
- Ruimte geven aan de client om zich te uitten
- Oogcontact, knikken noteren belangrijke opmerkingen
- Reageren op non-verbale houding door gevoelsreflectie
- Doorvragen en samenvatten
Staart:
- Gesprek samenvatten, vragen of de client het eens is met de samenvatting
- Het vervolg afspreken; binnen 14 dagen advies bespreken
- Bedanken voor de informatie
- Laatste gevoelsrelfectie; Ik heb het gevoel dat u minder boos bent klopt dit?
- Vriendelijk eindigen; dan zie ik u graag zo snel mogelijk!
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