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USPS Exam 421 Window Clerk Practice Terms And Explanations( With Complete Solution Rated A)
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USPS Exam 421 Window Clerk Practice Terms And Explanations( With Complete Solution Rated A)
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USPS Exam 421 Window Clerk PracticeUSPS Mission –
Provide, trusted, affordable, universal
24-Hour Clock –
Improve effectiveness through standardization & innovation. End-to-end process
to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods –
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC –
Automated Postal Centers
Automated Postal Centers –
Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile –
Determines operational startup & staffing.
CET –
Critical Entry Time
Clearance Time –
Mail is cleared for dispatch.
18:00 –
Carriers in from street.
20:00 –
80% of collection mail should be cancelled at the P&DC.
23:00 –
Out of primary processing.
24:00 –
Secondary Operations Complete
04:00-09:00 –
Distribute to DDC/DDU
07:00 –
,100% of DPS 2nd pass complete.
Core Responsibility –
Security, Sanctity, Preserve, Protect - Instills customer confidence, projects
positive public image, maintains competitive advantage, protects privacy.
PolicyNet –
Online resource to find handbooks, manuals, publications.
Directives –
Policies, Procedures, Regulations - Effects in four ways: productivity, revenue,
legal liability, customer service.
DMM –
Domestic Mail Manual
Domestic Mail Manual –
DMM - Policies, procedures and regulatins for domestic mail. Information on
extra services, postage prices, mail classes.
IMM –
International Mail Manual
International Mail Manual –
IMM - Mailing conditions for each country, also includes a list of countries.
ASM –
Adminstrative Support Manual
Administrative Support Manual –
Policies, procedures for adminstrative and support functions. Information
covering audits, investigations, communication, facilities, equipment and privacy.
POM –
Postal Operations Manual
Postal Operations Manual –
Operations function of field organizations. Information regarding retail, philatelic,
collection, mail processing, transportation, delivery, vehical operation.
ELM –
Employee & Labor Relations Manual
Employee & Labor Relations Manual –
Personnel policies and regulations. Employee placement, pay, benefits, training,
health and environment, labor relations.
, F101 –
Field Accounting Procedures
AS or MS –
Handbook ID for Administrative Support Manual (ASM)
DM –
Handbook ID for Domestic Mail Manual (DMM)
EL or P - Handbook ID for Employee & Labor Relations Manual (ELM)
M - Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
PO - Handbook ID for Postal Operations Manual (POM)
Publications - Primarily for public, marketing and mail guidelines.
Postal Bulletin - Official source of updates and amendments to current directives. Can
be accessed through PolicyNet. Biweekly.
Postal Forms - Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 - Information regarding directives and forms catalog.
#1 Business Goal - Strengthening customer relationship.
Value, Exceptional Service, Reliability - Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
Building Customer Relationship - Positive attitude, Listening, Communication, Adapting
to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services - Priority, Express, Parcel Select, Parcel Return Service, International
Parcel Select - Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
Parcel Return Service - Consumer return merchandise.
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