Summary
Sumario role-play 3
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role-play (role-play)
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Ainhoa11
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ROLE PLAY 3A)Good morning! Welcome to the Petrovscaya Hotel. How can I help you?
B)Good morning! I have a reservation for three nights in the name of Karimov
A)Ok. May I have your passport please?
B)Here you are
A)Thanks you, Miss Karimov. Yes you have a reservation for a double room for three
nights. Is that correct?
B)No, That’s not correct. It is a single room for three nights
A)Hold on, let me check...Oh, sorry… I had a mistake with a client with the same
surname
B)Do not worry. So, is my reservation correct?
A)Yes
B)I booked a single room with breakfast. Can I know the timetables of the floor
restaurant?
A)Breakfast time is from 7.30 am to 9.30 am in the ground floor restaurant
B)Thank you
A)Could I have your credit card please?
B)Here it is
A)Thank you. Here is your key card. You are on the fifth floor and the room number
is here
B)Thank you so much
A)Do you need any help with your luggage?
B)Yes, thanks. I have a very heavy suitcase
One more question. How many will increase the price if I have dinner and lunch?
A)Just 10 euros per day
B)Ok. So, reserve lunch and dinner for the last day and add it to my check
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