100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
role-play 4 $4.82
Add to cart

Class notes

role-play 4

 3 views  0 purchase
  • Course
  • Institution

role-play (role-play)

Preview 1 out of 1  pages

  • June 22, 2022
  • 1
  • 2019/2020
  • Class notes
  • No se
  • All classes
avatar-seller
ROLE PLAY 4
b) Hello, we are Miss and Mr Peterson in room 415. We have checked in today.
a)Yes
b)We asked for a big, bright and fashion room but when we got there it was small, dark and
shabby
a)We are sorry, but the hotel is about to be renovated
b)That’s not the point. Also, the view from the window is a car park and there are tiles
missing from the bathroom wall
a)Okay, hold on and I will try to change your room
b)But that’s not everything! The breakfast buffet is not appetizing. I am very disappointed
with this treatment. I hoped for something more being this a five stars hotel
a)We want you to understand that the hotel is going to be reformed, that’s why there is a
75% of discount and also this is the reason of the room’s conditions
b)Well, what are you going to do about this? Are you going to solve my problem?
a)I understand that both of you are not happy with the room, and that’s why I can offer you a
room with similar conditions as the room you booked
b)I do not care, I want my money back and talk with your manager

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Ainhoa11. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $4.82. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

52355 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$4.82
  • (0)
Add to cart
Added