Note 4 - SQM - Quality Process Management in organisations
459 views 1 purchase
Course
Strategic Quality Management
Institution
University Of Greenwich (London)
The rise of Japanese manufacturing -
History of Hoshin Kanri -
Four Phases of PDCA Cycle -
The Three Quality Gurus -
Themes of Quality Gurus -
Benefits of HOSHIN PLANNING
Note 4: Quality Processes in Organisations: Manufacturing and Services
Lecture aims
Quality Management in Manufacturing: From Japan to the USA
The rise of Japanese manufacturing
During the 1950s, Japan had a reputation for poor quality. However, by 1970s Japanese firms were
world leaders in manufacturing. This is due to a strategy of continual improvement – especially in
production.
In the USA, firms began to notice changes in methods. In 1963, Hewlett Packard– developed total
quality management for manufacturing firms. Hewlett-Packard became first US company to
introduce quality strategy throughout the organisation. In 1985, Hewlett Packard adopted Japanese
approach to quality come with the name ‘Hoshin Kanri.' Strategic planning method for up to 5
years was developed.
History of Hoshin Kanri:
After World War II, Japan was faced with the difficult task of rebuilding its economy and
infrastructure without rebuilding the national army. ( due to US interference)
Hoshin Kanri is a planning process that was developed by the Japanese, and it is based on the US
techniques of managing qualities by Objectives and the classical Plan-Do-Check (study)-Act
(PDCA) improvement cycle by Deming.
Background of
Plan-Do-Check-Act Cycle by W. Edwards Deming (1950’s)
Walter Shewhart created the Plan Do Check Act (PDCA) cycle. It was titled the Shewhart Learning
and Improvement cycle. His aim was to combine management thinking with statistical analysis. The
four continuous steps: Plan, Do, Check and Act draw upon the notion that constant evaluation of
management practices, as well as the willingness of management to adopt and disregard
unsupported ideas, are key practices for the evolution of a successful enterprise. W Edwards
Deming then suggested changing the acronym to PDSA: Plan Do Study Act. The concept was
similar to Shewhart, one based on the continuous evaluation (study) and improvement.
Four Phases of PDCA Cycle:
Plan a change aimed at improvement
Do – Carry out the change
Check/Study the results
Act - Adopt, adapt, or abandon
- To think about Planning: Think about where you are now and where you need to be what you want
to achieve, who will be responsible for what, how you will achieve your aims, and how you will
measure your success.
- To measure performance: Co-operate with anyone who shares your workplace and coordinate
plans with them.
- To Do:
Organise activities to deliver the plan. In particular, aim to:
Involve workers and communicate, so that everyone is clear on what is needed and can discuss
issues - develop positive attitudes and behaviours
Provide adequate resources, including competent advice where needed.
Map out a trial run
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller chunen. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.87. You're not tied to anything after your purchase.
