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Teaching Business English
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Assignment 6 Business English
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Name of the Teacher Date Level of the class Length of lessonSaravan Chetty 02July2022 Advanced-Ages 35-45 60Minutes
Lesson Type:
Speaking
Lesson Topic: Business English
Option-1
Telephone Language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Understand what a telephone looks like and the Seen pictures of the different telephones (Picture A)
different types of telephones-
1. understand the context of any telephone conversation by 1. Acquired new telephone language phrases:
using their skills of listening. https://www.thoughtco.com/telephone-english-important-phrases-1210237
2. use their knowledge of grammar, vocabulary(including lexis), 2. Practiced and applied these new telephone phrases.
and be able to use their pronunciation skills that they learnt 3. Taken part in live telephone conversations.
earlier whilst conversing on the telephone. 4. Able to recognize and practice good telephone etiquette.
3. converse formally internationally using their newly 5. Improved their listening for specific information.
acquired Business English.
4. recognize and apply grammar and grammatical structures
confidently when required.
5. Gain much needed self confidence when speaking on the
telephone.
1
,Anticipated difficulties: Suggested solutions:
-
1. Due to the mix of students, 7 males and 5 women and the 1. Team building exercises as well as icebreakers will allow them to become more comfortabl
fact that they work in different departments such as, with each other.
marketing, sales, finance and operations, they have all got
different tasks to perform and as such interacting with each
other becomes a problem.
2. The telephone answering abilities of the students in the 2. Use the system of pairing more experienced staff with those with less experience in orde
various departments may vary. Sales personnel may be forthe less experienced to speak up more.
taking more calls than say finance and may be more
experienced.
3. If there different levels in the company, speaking become a 3. Stress the equality of everyone in the class and that learning is a priority and that there are
problem for those who are shy etc. no employment levels whilst learning
4. Since we are mainly dealing with Japanese students, they 4. Assure the students that it’s a learning experience and that mistakes are tolerated.
normally focus on accuracy of language.
5. Make the class upbeat and dynamic and not overwhelming.
5. Since they are working students, fatigue maybe a problem.
Target Language Analysis
2
, Include an analysis of the target language you will present in order for your learners to complete the ‘real-life’ task you have chosen.
● Choose your set phrases (8-12 is appropriate)
● Analyze them in a paragraph or table
● Include meaning, function/use, features of pronunciation (speaking) or spelling and punctuation (writing), plus anything else
you think is interesting
Analysis of Target Language
Language Item Pronunciation Function CCQ
Answering the Telephone
Hello, (my name) speaking, you have [həˈloʊ]_ /spiːkɪŋ/ How you would answer a normal Why would you identify yourself and the
reached (company name), how may I /jʊ/ /hæv/ /riːtʃd/_ /haʊ/ /meɪ/ /aɪ/ call. company?
assist you today? /əˈsɪst//jʊ//təˈdeɪ/
3
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