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Essay NCOI Masterclass Verandermanagement
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Van papier en postzegels plakken naar digitalisering van alle hr processen door middel van AFAS, en hoe heeft de verandermanager dit gedaan.
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Van papier en postzegels plakkennaar het digitale werken,
als een olifant in een porselein kast
juni 2022
NCOI Opleidingsgroep
Master Management Cultuur en Verandering
Masterclass Verandermanagement
,Inhoudsopgave
Hoofdstuk 1 Inleiding .............................................................................................................................................4
De organisatie ....................................................................................................................................................4
Aanleiding ..........................................................................................................................................................4
Belang ................................................................................................................................................................4
Grensafbakening ...............................................................................................................................................4
Leeswijzer ..........................................................................................................................................................4
Hoofdstuk 2 Aard van de verandering ...................................................................................................................5
Situatie ...............................................................................................................................................................5
Veranderdoel .....................................................................................................................................................5
Strategische verandering ...................................................................................................................................5
Emergente (spontane) of geplande verandering ...............................................................................................5
Eerste orde veranderen: verbeteren ..................................................................................................................5
Benaderingswijzen.............................................................................................................................................5
Hoofdstuk 3 Fasering .............................................................................................................................................7
Fasering .............................................................................................................................................................7
Uitwerking van de stappen ................................................................................................................................7
Gevoel van noodzaak versterken ..................................................................................................................7
Gevoel van noodzaak creëren .......................................................................................................................7
Een leidend team vormen ..............................................................................................................................8
Een juiste visie en strategie ontwikkelen .......................................................................................................8
Juiste fasen en processen in kaart brengen ..................................................................................................8
Visie communiceren & veiligheid creëren ......................................................................................................8
Medewerkers in staat stellen te veranderen, zorgen voor draagvlak ............................................................8
Korte termijn succes creëren en vieren .........................................................................................................8
Niet verslappen, maar doorzetten .................................................................................................................8
Monitoren en borgen ......................................................................................................................................8
Conclusie .......................................................................................................................................................9
Hoofdstuk 4 Verandernoodzaak, veranderdynamiek en verandercapaciteit ...................................................... 10
Veranderdiagnose .......................................................................................................................................... 10
Verandernoodzaak ......................................................................................................................................... 10
Veranderdynamiek .......................................................................................................................................... 10
Verandercapaciteit .......................................................................................................................................... 11
Hoofdstuk 5 Aangrijpingspunten ......................................................................................................................... 12
Aangrijpingspunten ......................................................................................................................................... 12
Strategie...................................................................................................................................................... 12
Coördinatie mechanisme ............................................................................................................................ 12
Structuur ..................................................................................................................................................... 12
Cultuur ........................................................................................................................................................ 12
Hoofdstuk 6 Veranderaanpak ............................................................................................................................. 13
Veranderstrategie ........................................................................................................................................... 13
Interventiemethoden ....................................................................................................................................... 14
2
, Kleurendenken in relatie tot de veranderaanpak ............................................................................................ 14
Hoofdstuk 7 Effectiviteit ...................................................................................................................................... 15
Hoofdstuk 8 Eigen rol ......................................................................................................................................... 16
Hoofdstuk 9 Aanbevelingen ................................................................................................................................ 17
Literatuurlijst ....................................................................................................................................................... 18
3
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