Exam (elaborations)
Business Intelligence
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Business Intelligence and tools and technologies associated with business intelligence.
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UNIT NO. & TITLE: Unit No.14 Business IntelligenceQUALIFICATION: BTEC Level 5 HND Computing
YEAR: 2018-2019
PREPARED BY: Siddhesh Raje
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SUBMITTED ON:
1
, Index
Sr. Topic Page
No No.
1. LO1: Discuss business process and the mechanisms used
to support business decision-making
P1: Examine, using examples, the terms “Business process” 4
and “support processes”.
M1: Differentiate between unstructured and semi-structured 6
data within an organisation.
D1: Evaluate the benefits and drawbacks of using 8
application software as a mechanism for business
processing.
2. LO2: Compare the tools and technologies associated
with business intelligence functionality
P2: Compare the types of support available for business 12
decision- making at varying levels within an organisation.
M2: Justify, with specific examples, the key features of 14
business intelligence functionality.
D2: Compare and contrast a range of information systems 18
and technologies that can be used to support organisation at
operational, tactical and strategic levels.
3. LO3: Demonstrate the use of business intelligence tools
and technologies
P3: Determine, with examples, what business intelligence is 22
and the tools and techniques associated with it.
P4: Design a business intelligence tool, application or 26
interface that can perform a specific task to support problem
solving or decision-making at an advanced level.
M3: Customise the design to ensure that it is user –friendly 28
and has a functional interface.
D3: Provide a critical review of the design in terms of how 32
it meets a specific user or business requirement and identify
what customisation has been integrated into the design.
4. LO4: Discuss the impact of business intelligence tools for
effective decision-making purposes and the legal/
regulatory context in which they are used.
P5: Discuss how business intelligence tools can contribute 36
2
, to effective decision-making.
P6: Explore the legal issues involved in the secure 38
exploitation of business intelligence tools.
M4: Conduct research to identify specific examples of 39
organisation that have used business intelligence tools to
enhance or imp rove operations.
5. D4: Evaluate how organisations could use business 43
intelligence to extend their target audience and make them
more competitive within the market, taking security
legislation into consideration.
6. References 48
LO1: Discuss business processes and the mechanisms used to support business
decision-making
3
, P1: Examine, using examples, the terms ‘business process’ and ‘Supporting
processes’
Business Process: A business process is a series of steps performed by group
of stakeholders to achieve a concrete goal. These steps are often repeated many
times sometimes by multiple users and ideally in a standardized and optimized
way. In simple terms we can say it is a set of activity to complete a specific task
of a company.
Example: In our organization let’s consider marketing process. We will find
this issue in every marketing department. To understand marketing process can
rather be hectic unless we know the process. There will be writers, designers
and web developer, all working together to make this easy to understand we can
use tableau software to break down work flow.
Types of Business Processes:
Compliance: As a business intelligence analytics we are keeping a safety
audit and a legal check in our eBay company
Logistic: Smooth functioning of distribution channels, effective reserve
logistics and quick supply.
Human Resource: HR services allot right person to the right job that
may include knowledge of area also effective customer server to address
the issue and grievance of customers
Customer Friendly: To make it convenient for customer to check the
website and have all detail of the product and can check out easily.
Supporting processes: Supporting processes is performed to maintain
quality of the product or service developed by primary processes as well as it
ensures that products and processes comply with predefined provision and
plans. We can also say it helps our organization on day to day basic.
Example: As we are working as a business analyst at eBay, we will order
product from 3rd party distributors and will supply to our customer demand there
the supporting process roll will be to check the quality and defect of the product
before supplying it in the market
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