1. #1 thing to remember Unsatisfactory work must be acknowledged and
about negative feedback discussed
2. 2 biggest/worst actions Altering/falsifying a medical record, violation of
that lead to malpractice an internal or external standard of practice
lawsuits
3. 2 out of 3 people leave a Ineffective/incompetent management
job because of this
4. 2 types of change Planned/Managed, Unplanned/Reactive
5. 2 types of resistance to Active resistance and passive resistance
change
6. 2 ways to be an 1. Recognize and understand your own emotions,
emotionally stable learn to manage them, stay calm and clear headed.
leader 2. Listen to others, perceive unspoken concerns,
acknowledge others perspectives, helpful
7. 3 qualifications for RN Graduate from an approved RN program, english
licensure in the USA language proficiency, disclosure of criminal
convictions
8. 3 quality behaviors of Interpersonal, decisional and informational
effective nurse behaviors along with leadership, business sense
managers? and clinical expertise
9. 3 stages of lewins theory Unfreeze(take out of comfort zone),
of change Change(discomfort), Refreeze(new comfort zone)
10. 3 types of liability Personal, vicarious, employer/corporate
11. 4 stages of burnout 1. high expectations and idealism, 2. pessimism
and early job dissatisfaction, 3. withdrawal and
isolation 4. irreversible detachment and loss of
interest
12. According to JCAHO Communication deficits among health care
what is the reason for a providers
, large number of
sentinel events that
occur?
13. According to Rogers innovators, early adapters, early majority, late
what are typical majority, laggards and rejectors.
responses to change?
14. Advice for giving Give both negative and positive, give
feedback immediately, give frequently, give negative
feedback in private, base it on observed behavior,
include suggestions for change.
15. AKA - Bottling emotions Rutter
(inappropriate way of
dealing reality shock)
16. These are activities that Initial and follow up assessments, decisions and
an RN may NOT judgements about client plan of care,
delegate interventions that require professional RN
knowledge or skills, decisions/judgements
needed to evaluate care
17. These are clinical Critical pathways
protocols involving all
disciplines
18. These are established Nursing Standards
guidelines for the
nursing profession to
ensure quality of care
19. _______________ are Choices
influenced by values
20. These are non life Extrinsic values
essential values (things,
people, ideas, kindness,
and understanding)
21. These are offenses Criminal acts
committed against state
laws
22. These are organized Beliefs
thoughts about why
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