Exam (elaborations)
USPS Exam 421 Window Clerk Practice 2021/2022
- Course
- Institution
USPS Exam 421 Window Clerk Practice 2021/2022
[Show more]
Seller
Follow
LeCrae
Reviews received
Content preview
USPS Exam 421 Window Clerk Practice2022/2023
USPS Mission Correct Ans - Provide, trusted, affordable, universal
24-Hour Clock Correct Ans - Improve effectiveness through
standardization & innovation. End-to-end process to ensure mail is Collected,
distributed, and delivered. USPS runs on this.
Delivery Methods Correct Ans - Planes, trucks, cars, boats, bicycles,
snow mobiles, mules.
APC Correct Ans - Automated Postal Centers
Automated Postal Centers Correct Ans - Self-serve kiosks, commercial
retail outlets, banks, ATMs.
Mail Arrival Profile Correct Ans - Determines operational startup &
staffing.
CET Correct Ans - Critical Entry Time
Clearance Time Correct Ans - Mail is cleared for dispatch.
18:00 Correct Ans - Carriers in from street.
20:00 Correct Ans - 80% of collection mail should be cancelled at the
P&DC.
23:00 Correct Ans - Out of primary processing.
24:00 Correct Ans - Secondary Operations Complete
04:00-09:00 Correct Ans - Distribute to DDC/DDU
07:00 Correct Ans - 100% of DPS 2nd pass complete.
Core Responsibility Correct Ans - Security, Sanctity, Preserve, Protect -
Instills customer confidence, projects positive public image, maintains
competitive advantage, protects privacy.
PolicyNet Correct Ans - Online resource to find handbooks, manuals,
publications.
,Directives Correct Ans - Policies, Procedures, Regulations - Effects in
four ways: productivity, revenue, legal liability, customer service.
DMM Correct Ans - Domestic Mail Manual
Domestic Mail Manual Correct Ans - DMM - Policies, procedures and
regulatins for domestic mail. Information on extra services, postage prices,
mail classes.
IMM Correct Ans - International Mail Manual
International Mail Manual Correct Ans - IMM - Mailing conditions for each
country, also includes a list of countries.
ASM Correct Ans - Adminstrative Support Manual
Administrative Support Manual Correct Ans - Policies, procedures for
adminstrative and support functions. Information covering audits,
investigations, communication, facilities, equipment and privacy.
POM Correct Ans - Postal Operations Manual
Postal Operations Manual Correct Ans - Operations function of field
organizations. Information regarding retail, philatelic, collection, mail
processing, transportation, delivery, vehical operation.
ELM Correct Ans - Employee & Labor Relations Manual
Employee & Labor Relations Manual Correct Ans - Personnel policies
and regulations. Employee placement, pay, benefits, training, health and
environment, labor relations.
F101 Correct Ans - Field Accounting Procedures
AS or MS Correct Ans - Handbook ID for Administrative Support Manual
(ASM)
DM Correct Ans - Handbook ID for Domestic Mail Manual (DMM)
EL or P Correct Ans - Handbook ID for Employee & Labor Relations
Manual (ELM)
M Correct Ans - Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
PO Correct Ans - Handbook ID for Postal Operations Manual (POM)
,Publications Correct Ans - Primarily for public, marketing and mail
guidelines.
Postal Bulletin Correct Ans - Official source of updates and amendments
to current directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms Correct Ans - Can be searched by title or number. Website
also provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223 Correct Ans - Information regarding directives and
forms catalog.
#1 Business Goal Correct Ans - Strengthening customer relationship.
Value, Exceptional Service, Reliability Correct Ans - Will increase
revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship Correct Ans - Positive attitude,
Listening, Communication, Adapting to change, Knowledge of products,
Soliciting customer feedback.
What the postal service offers Correct Ans - Better value, presence in
every community, USPS.com, competitive pricing incentives.
Shipping Services Correct Ans - Priority, Express, Parcel Select, Parcel
Return Service, International Mail
Parcel Select Correct Ans - Entry points at DDU, SCF, NDC. Optional hold
for pickup. Pricing and volume incentives.
Parcel Return Service Correct Ans - Consumer return merchandise.
International Mail Correct Ans - Service to over 180 countries. Includes
FC, GXG, PM, PMEI.
GXG Correct Ans - Global Express Guaranteed
Global Express Guaranteed Correct Ans - 1-3 day delivery. Money-back
guarantee to approximately 180 countries. Up to $100 insurance, can
purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
, Priority Mail Correct Ans - 1-3 day delivery. Includes tracking. Up to $50
insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108"
length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional
pricing zones 5-8.
Priority Mail Express Correct Ans - 1-2 days. Money-back guarantee. 365
days a year. Includes proof of delivery signature (if requested), up to $100
insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for
additional fee. Premier Service of USPS.
Mailing Services Correct Ans - First Class, Periodicals, Standard,
Package Services
First Class Correct Ans - Up to 13 oz, 2-3 day delivery.
Periodicals Correct Ans - Newspapers, magazines, journals, newsletters.
Standard Correct Ans - Printed matter: Flyers, circulars, advertising,
newsletters, bulletins, catalogs, small packages. Includes general
merchandise such as large/small gifts. Retail only.
Media Correct Ans - Educations materials: Books, film, manuscripts, CD,
DVD
Library Correct Ans - To/from libraries, schools
Bound Printed Matter Correct Ans - Permanently bound: catalogs, phone
books. BMEU
Extra Services Correct Ans - Certified, Insurance, Registered, USPS
Tracking, Signature Confirmation, Return Receipt
Online Services Correct Ans - Buy stamps, Track and Confirm, COA,
FWD, Holds, schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship Correct Ans - Ability to print labels with postage, pay
postage by CC, calculate and compare rates, standardize and store
addresses, find zip codes, purchase insurance.
Employee Engagement Programs Correct Ans - Identify opportunities.
Business Connect/Customer Connect/Rural Connect
Package Pickup Correct Ans - Schedule online carrier pickup.
Pick Up On Demand Correct Ans - Schedule a timed pickup for
additional fee.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LeCrae. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75323 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now