You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use? Select the correct response.
Spare part number
Which HP communication is designated for HP internal and authorized service partner use only? Select the correct response.
S...
you are trying to locate a part number for warranty replacement of a faulty component which part number should you use select the correct response
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HP Service Basics Exam
You are trying to locate a part number for warranty replacement of a faulty component.
Which part number should you use? Select the correct response. - Answer Spare part
number
Which HP communication is designated for HP internal and authorized service partner
use only? Select the correct response. - Answer Service Advisory
You are at a customer site repairing an HP workstation. What should you do before
installing a replacement part? - Answer Validate the issue to confirm that the original
part is faulty.
You are replacing a hard drive in a customer's computer. Which resource should you
use to locate the most recent spare part number? Select the correct response. - Answer
HP Part Surfer
Which information can a customer find on the service label of their HP Z8 Workstation?
(Select three.) - Answer The memory load order for the second processor.
The types of problems indicated by the Diagnostic LED and audio codes.
The types and sizes of supported memory DIMMs.
What is the HP Channel Services Network? Select the correct response. - Answer
Support website for Authorized Service Personnel
You are replacing a part that has a laser-etched service label, but the replacement part
does not have the laser etching. What can you do to make sure the customer does not
lose the servicing information? (Select two.) - Answer If the unit has a spare paper
service label, place it on the replacement part.
Take a picture of the label on the original part for the customer to keep with the unit.
You are replacing memory on a customer's computer and need to find the correct part
number for supported memory. Which resources provide this information? (Select two.)
- Answer HP Part Surfer
Channel Services Network
Which statement is correct about the Feature Byte and Build ID? Select the correct
response. - Answer They must be programmed into DMI after replacing a system board.
All HP business computers provide ID numbers on one or more service tags that
contain information necessary to support and service the system. Match each type of ID
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