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UHC Ethics & Compliance 2022 UHC Ethics & Compliance test What type of events must an agent report to UnitedHealthcare? While using LEAN to complete an enrollment application

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What type of events must an agent report to UnitedHealthcare? While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do? Which election period occurs from October 15 to December 7? Which of the followin...

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  • 8 augustus 2022
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Organizational Analysis of UnitedHealth Group



UnitedHealth Group Inc. is a multiform healthcare company that runs its operations

through four components: UnitedHealthcare, OptumHealth, OptumInsights, and

OptumRx. UnitedHealthcare is the segment of UHG that provides health benefits to

consumers, such as individuals, employers, etc. OptumHealth provides health

services to the healthcare marketplace, focusing on care delivery and management,

consumer wellness, consumer engagement, and financial services relating to

healthcare (Reuters, n.d.).



Offering healthcare a wide array of products and insurance and other

services, UHG is the second largest healthcare company, just behind CVS

Health. Founded in 1974 by Richard Taylor Burke, UHG was originally called

Charter Med Incorporated.



The UHG corporation we know today, was created to reorganize and become

the parent company of Charter Med Incorporated. As the years went on, the United

Health Care charter acquired various healthcare management and insurance companies,

such as AARP; its first major success in 1997. UHG then launched numerous benefit

management sub companies. These acquisitions and launches gave way to what is now

the UnitedHealth Group focusing on individual health plans, as well as employer-

sponsored(Patrick, 2015).

, 3



SWOT Environmental Analysis




Strengths Weaknesses

Strengths Weaknesses



● Large number of highly skilled staff ● Dependent on government

● Strong brand portfolio interventions

● Strong market presence ● Little to no investments into

technology

● High debt



Opportunities Threats



● Introducing specific plans ● Complicated government laws

for particular needs and regulations on

healthcare/litigation
● Company expansion with
● Lack of technological
partnerships
advancements/use of

technology
● Large population of
● Competition from other
uninsured to become
healthcare companies
customers

, Strengths



With such a high-ranking health organization, it needs to have a large number of

highly skilled employees that know how to keep it running. That’s why UHG

continues to succeed, thanks to its large quantity of multidisciplinary

professionals that work hard to develop and implement strategies that keep the

organization successful! As of December 2020, UHG had amassed 330,000

employees-an increase from 87,000 just ten years prior (Statista Research

Department, 2021). This shows that not only has the company been expanding

externally, but internal as well, more than likely to accommodate for the

external expansion. The second recognizable strength of UHG is their strong

brand portfolio. In 2019, the organization increased its brand value by 64% from

2018. The company strives to focus on brand initiatives that are creative in order

to continue boosting their brand value. One creative initiative included a

partnership with Apple, to reward their members an Apple Watch for being

successful in their implemented wellness program.

, Because of this superior brand value, it has forced rivals into falling behind and

scrambling to catch up (Liss, 2019). The third and final strength of UHG is their

strong market value. As of early September 2021, UHG’s market capitalization

lies at an astounding $396.17 billion! This makes it the 18th most valuable

company in the U.S., based on its market cap, outstanding shares and overall

worth. Grossing over $270.29 billion in revenue so far in 2021, it’s no wonder

why it owns nearly 15% of the market. This puts the company at a competitive

advantage over its competitors (Market Cap, 2021).



Weaknesses



All companies, large and small, face weaknesses that could easily disrupt

their workflow. The investments that UHG makes are actually very heavily

dependent upon government interventions and what they may allow or disallow

based on their policies meant to regulate healthcare, which would in turn also

affect funding. UHG has also acknowledged that they do not place very heavy

efforts into investing in technology. As we are in the age of modern technology

that could greatly improve the way care and services are delivered, it would be

wise for the organization to embrace that even more. They have made a few

efforts though, with creating the Optum HSA Apple Pay for example.



One of the largest weaknesses of UHG is the amount of debt they have

accumulated. From the year 2005 to now, UHG’s debt has been steadily

increasing. In 2005, their listed debt was $23.47B, with their stakeholder equity

and $17.82B, making the debt-to-equity ratio 1.67! Today in 2021, debt is listed

as $138.27B, and stakeholder equity $72.02B, and debt-to-equity ratio 1.92. This

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