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what is an import set A tool used to import data from various data sources, and map that data into ServiceNow tables. what are the different parts of the service portfolio service pipeline, service catalogue, and retired services. past(retired) present(catalogue) and future(pipeline) collect...

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  • August 10, 2022
  • 8
  • 2022/2023
  • Exam (elaborations)
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infosys interview questions-all
what is an import set - Answer A tool used to import data from various data sources,
and map that data into ServiceNow tables.

what are the different parts of the service portfolio - Answer service pipeline, service
catalogue, and retired services. past(retired) present(catalogue) and future(pipeline)
collection of services offered by a provider.

what is the major difference between ITIL V3 and ITIL V4 - Answer ITIL v3 describes a
flow of activities along with the information about suggested roles, metrics, and other
process-related information. ITIL V4 practices are the capabilities that can be performed
as an organization.

what are the 5 parts of Service Operation - Answer event, incident, request, problem,
access

UI Policy - Answer An alternative to client scripts. It can be used to set a field as
mandatory, read-only and visible on a form. You can also use UI policy for dynamically
changing a field on a form.

how do you create a new role in ServiceNow - Answer User Administration > Role >
New

which roles are used by knowledge management - Answer Knowledge,
Knowledge_admin, admin

What is a BSM map - Answer Business Service Map graphically displays the CIs that
support a business and indicates status of those items

What is a dictionary override - Answer Allows a child table field to have a different value
or behavior than the parent table.

What does coalesce mean - Answer using the field as a unique key during imports. if a
match is found the existing record will be updated from the import. if not then a new
record will be created in the DB.

What is a schema map - Answer A graphical representation of table relationships

what is the (*) and (none) conditions for an ACL - Answer .none would mean the ACL
rules apply to the whole table and its records. (.*) applys the rule to the fields without a
table.field rule.

, What are some typical activities for developing code and moving it to production -
Answer Capture development in update sets, move it from DEV to QA, to PROD

What is a client Script - Answer Execute on the browser side. makes "real-time"
changes to the appearance of the UI. ex: OnLoad, OnSubmit, OnChange, and
OnCellEdit.

What is an ACL in ServiceNow - Answer (Access Control List) contains all instance's
access control rules. admin role can override ACL's and pass all role checks.

What is a glide record - Answer It is a way to interact with the ServiceNow DB from a
script E.X. myObj.addQuery('field_name','operator','value');

Is change management part of ITSM - Answer Yes it is and it provides the checks &
balances to ensure changes to the environment are undergoing proper planning and
approval prior to implementation.

What is the difference between Agile and Scrum - Answer Agile is a methodology or
mindset for conducting projects in an iterative way so your customers realize value
quickly. Scrum is a way to run an Agile project where teams work in sprints and have
daily standups.

How do you remove or add a user from the user table - Answer Through user
administration and through using Active Directory integrations.

What is a Mid Server - Answer A Mid Server acts as a bridge that exchanges
information and carries out commands between your internal network devices like
servers and your ServiceNow instance in the cloud.

What is agile development - Answer A software development methodology that delivers
functionality in rapid iterations, measured in weeks, requiring frequent communication,
development, testing, and delivery.

What is an OLA - Answer (Operational Level Agreement) which is an internal
agreement within an organization that the service provider defines to internal users.

What are the stages of the ITIL lifecycle - Answer Service Strategy, Service Design,
Service Transition, Service Operation, Continual Service Improvement.

Release and Deployment management are part of which phase - Answer Service
Transition(rd)

What is the difference between utility and warranty - Answer Utility is what the service
does. Warranty is how well it does it.

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