Summary
Summary features of a process according to Davenport
- Course
- Institution
Summary of 4 pages for the course business process management at HoGent (Slides BPM english)
[Show more]
Seller
Followaxelmortier
Reviews received
Content preview
Pagina |66. Features of a process according to Davenport
Davenport= one of the main founders of BPM
customer
•internal client
•external client
beyond organizational boundaries
•it is a collection of interrelated activities that starts with a
trigger and ends in the delivery and settlement of one or a
few products
1 owner
a. A process has a customer
The result of the process must have an added value to the customer doesn’t have to be an
external client
b. Beyond the organizational boundaries
Thinking in terms of processes involves the identification of a number of elements
The customer The trigger The result
The input and output The roles The handlings
The tools The flowing object: the flow The gateway
i. The customer
Vision: who is the customer?
Analysis:
- What does the customer want?
- How do we get a satisfied customer?
- How do we translate these customer needs into requirements on the process?
ii. The triggers
Trigger= an event or occasion that gets the process started
Often come via the client (needs)
Also be a “timer”
o Period
o Date
BPM Axel Mortier Davenport
, Pagina |7
Begin events= start
process
Intermediate events=
during process
iii. The result
End events= stop process
iv. The input and output
What comes in and out of the process?
Don’t confuse with “tools”
Examples input Examples output
- Documents needed to complete a Documents that are created during the process
process
- Data that is being asked
v. The roles
Role= who does the activities?
A person can have several roles
Examples:
o The receptionist
o The client
o The bookkeeper
o …
vi. The handlings (activities)
Verb (+ subject)
All activities that happen at:
- The same time
- By the same person
- And at the same place
Can be put in 1 activity
Examples:
- Making appointment
- Identification of client
- Setup an invoice
- …
BPM Axel Mortier Davenport
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller axelmortier. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.21. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
70055 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now