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Summary

Summary lean

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Summary of 5 pages for the course business process management at HoGent (Slides BPM english)

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  • January 4, 2016
  • 5
  • 2015/2016
  • Summary
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P a g i n a | 16




8. Lean
Lean= providing for client expectations with a minimum of effort
 Implies a continuous improvement of business processes through the elimination of waste

Achievements with a lean project?
Less effort Fewer means
Better use of people Faster
On a smaller surface Less inventory

a. Preface
Lean manufacturing = lean production = Toyota Production System (= TPS)
 4 employees developed the TPS based on British and American principles
 Toyota managed to
o Significantly reduce its cost basis
o Improve quality
o Become one of the leading companies in the world
 90’s LEAN philosophy conquered the West
 Mostly in production= lean manufacturing
 Later in administrative environments= lean office

b. What made Toyota different?




traditional production Toyota
company
•economies of scale = mass •focused to client value
production
•strong hierarchy •flat organisation
•decision making foundation •information sharing foundation




BPM Axel Mortier Lean

, P a g i n a | 17



c. Basis idea of lean
- Perfect processes  leading to perfect results
- Eliminate waste and as such reduce cost  become more efficient

i. Perfect processes
The client determines value

Every step in the process adds value for the client

Each step in the process has to be:
- Capable  does what it has to do
- Available  not absent or broken
- Adequate  enough capacity
- Flexible  responds to changes in client requests

ii. MUDA
Value added activity Activity that creates value for the client, for which the
client is prepared to pay
Class 1 MUDA: - Activities that create no value, but are necessary
Non-Value Added but Required Activity - Make those as minimal and efficient as possible
Class 2 MUDA: - Create no value for the client
Non-Value Added Activity - Eliminate

d. The 7+1 forms of waste

over
production


waiting defect



under
utilised
transport: if talent
not valued inventory
adding



over
movement
operation



e. Standard processes
- Written processes describing the most efficient way to produce the highest possible quality
in a safe manner
- The only acceptable way to execute the process
- With continuous improvement
- Minimizes variation and increases consistency of output



BPM Axel Mortier Lean

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