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Samenvatting Business English 2

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Samenvatting Business English 2 uit Business Partner B1+ U3-U5-U7-U8

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  • August 22, 2022
  • 8
  • 2021/2022
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Business English 2
Unit 5: Logistics
5.1 E-commerce
 VOCABULARY
Collection Place where
locker you can pick
up ordered
goods
Congestion Noun used to
talk about
traffic
Postal service Postdienst


VERB NOUN_ THING NOUN _
PERSON
Automate Automation
Collect Collection Collector
Deliver Delivery
Distribute Distribution Distributor
Fulfil Fulfilment
Logistics Logistician
Manufacture Manufacturing Manufacturer
Operate Operation Operator
Pack Package Packer
Packaging Packager
Produce Product/ Producer
production
Retail for/at Retail Retailer
Supply Supply Supplier
Transport Transport Transporter
Transportation


5.3 Collaborating
 FUNCTIONAL LANGUAGE
Agreeing and disagreeing
Direct agreement Expressing doubt Directs disagreement
I completely agree with That might work/ not That’s rubbish/ nonsense
you work
That would be a good I am not sure that’s the I don’t agree at all
solution best solution
That makes sense I know …, but I’m afraid I disagree
Good thinking It is good yes, but
That’s one way of
looking at it but ...
5.4 Negotiating

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,  NEGOTIATING
 Skills that are necessary during a professional negotiating situation
 BARGAINING
 CHECKING UNDERSTANDING
 SIGNALING

Four steps of negotiating
 OPENING:
- Welcome
- State agenda
- Invite other party to present

 PROPOSALS
- Present own proposals
- Request feedback on own ideas
- Clarify other person’s ideas

 BARGAINING/ DISCUSSION
- Bargain to find an agreement
- Gove positive feedback
- Give negative feedback on a proposal

 SUMMARY AND CLOSING
- Summarise agreement reached
- Confirm next steps
- Close positively

5.5 Letter of complaint
 Problem
 Ordered / damaged
 Extra details
 Assured / contact
 Demand
 Shall be forced
 Desired outcome
 Hope / mutual satisfaction

Unit 7: Working abroad
7.1 Global work cultures
 VOCABULARY
Fluent in To speak a language very well

Be put off To get demotivated

Nuances Slight differences in meaning

Widely used Common or usual

Alone Without people you know

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