Exam (elaborations)
Eindopdracht fase 2 (informatica, verandering en processen)
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Eindopdracht fase 2 (informatica, verandering en processen)
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Eindopdracht HBO-informatica,
verandering en
processen.
Hogeschool NCOI
HBO-Bachelor Technische
Bedrijfskunde
20-06-2018
Eindopdracht
, Eindopdracht HBO informatica, verandering en processen
Voorwoord
Geachte lezer,
Mijn naam is ,
In het dagelijks leven ben ik procesoperator bij
Om mijn carrièremogelijkheden te vergroten, en wellicht op termijn te kunnen solliciteren op
functies buiten de vijf ploegendienst ben ik aan de opleiding HBO-Bachelor Technische
Bedrijfskunde gestart, waarvan deze eindopdracht een onderdeel is.
Via deze weg wil ik graag iedereen bedanken die direct of indirect heeft meegewerkt aan het
onderzoek. Dit heeft met name van de flink wat tijd en medewerking
gevergd. Dit wordt enorm gewaardeerd.
Met vriendelijke groet,
2
Hogeschool NCOI
, Eindopdracht HBO informatica, verandering en processen
Inhoudsopgave
Voorwoord.................................................................................................................................. 2
Samenvatting .............................................................................................................................. 4
Inleiding ...................................................................................................................................... 5
Leeswijzer ............................................................................................................................. 5
1. Probleemdefinitie ................................................................................................................... 6
1.1 Doelstelling ....................................................................................................................... 6
1.2 Centrale onderzoeksvraag................................................................................................ 6
1.3 Deelvragen........................................................................................................................ 6
2. Theoretisch kader ................................................................................................................... 7
2.1 Overuren in Nederland ..................................................................................................... 7
2.2 Ziekteverzuim in Nederland ............................................................................................. 7
2.3 Exacte overwerkkosten ................................................................................ 8
2.4 Veranderstrategieën ........................................................................................................ 8
2.6 Brainstorm ........................................................................................................................ 9
2.6 Succesfactoren van Kotter (1996) .................................................................................... 9
2.7 Procesmanagement in de praktijk. .................................................................................. 9
2.7.1. PDCA-cyclus .............................................................................................................. 9
2.8 Verlofschema’s ............................................................................................................... 10
3. Onderzoeksontwerp ............................................................................................................. 10
3.1 De context ...................................................................................................................... 10
3.2 Procedure en respondenten .......................................................................................... 11
3.3 Meetinstrumenten ......................................................................................................... 11
3.4 Analyses .......................................................................................................................... 11
4. Resultaten en analyse .......................................................................................................... 12
5. Conclusies ............................................................................................................................. 15
6. Aanbevelingen ...................................................................................................................... 16
7. Discussie ............................................................................................................................... 16
Literatuurlijst ............................................................................................................................ 17
Bijlage 1, Notulen evaluatiemeting .......................................................................................... 18
3
Hogeschool NCOI
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