HLTH 4000 Week 6 Final Exam (100 points) v1

1. Question: Employee Suggestion Programs: 2. Question: Major federal law affecting HR primarily addresses: 3. Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms? 4. Question: There are some health care provider organizations that have no internal customers. 5. Question: What is the department manager's role in strategic planning? 6. Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. 7. Question: Under managed care, government and insurers have been forcing providers to operate on less money than they usually feel they need. 8. Question: Which of the following statements is/are true? 9. Question: An appropriate objective has just two components: what is to be done and how much is to be done. 10. Question: Flowcharting is a quality improvement technique used for_____ . 11. Question: What is the purpose of the planning assumptions in development of the volume forecast? 12. Question: A vision statement provides a premise that leaders commit to and dramatize to others as a statement of what the organization is and strives to be. 13. Question: Who first promoted such basic sanitary precautions as washing hands, cleaning surgical tools, providing fresh bed linens, and ensuring hospital wards were clean? 14. Question: ____defines who is a customer in broad terms, and believes that any person or organization that is on the downstream end of a process is a customer. 15. Question: What is the purpose of tactical plans? 16. Question: The majority of hospital patients do not want: 17. Question: The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms? 18. Question: Planning is absolutely fundamental as a management function because it logically precedes all of the other management functions. 19. Question: HR decisions need to be strategic because of: 20. Question: "To Err Is Human" examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following? 21. Question: Strategic plans translate broad strategies into specific objectives and action plans. 22. Question: An example of a supporting plan that is driven by the strategic plan is: 23. Question: Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees. 24. Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints. 25. Question: Why is it important to consider innovations in technology in development of the strategic plan?