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Summary

Full summary of the Business Operations course

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Summary of the Business Operations course taught in the 1st year Business Administration programme.

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  • September 14, 2022
  • 71
  • 2021/2022
  • Summary
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Business Operations
Weekly workload:

Lecture

Take notes on the literature/summaries



Operation management, performance and
strategy - Ch1
machines to assemble product

people to create services to address client needs

knowledge to diagnose conditions to treat real and perceived patient concerns

resources to speedily provide supplies and services




Operations input resources and outputs




Business Operations 1

, 3 core functions of any organization:

Marketing - create demand

Product/service development - meet customer needs by innovations etc

Operations - fulfill customer needs

2 supprot:

Accounting/finance

HR



Operation as a function - part of the organization which creates and delivers
products/services for the external customers
Operation as an activity - management of the processes within any of the
organization’s function
Typology of operations and processes

Volume

implications of low and high volume in operations and processes




Business Operations 2

, HIGH Unit costs LOW Unit costs

Variety




HIGH Unit costs LOW Unit
costs

Variations in demand




HIGH Unit Costs LOW
Unit costs
Visibility

visibility of the processes



Business Operations 3

, HIGH Unit costs LOW
Unit costs




Operation Performance - Ch2
“make or break” activity

it can reduce costs by being efficient

reduce the risk of operational failure

increase capacity



Corporate social responsibility (CSR)

operations should take into account their impact on stakeholders

effective operation management can

reduce the costs of producing products/services

provide basis for future innovation

increase revenues

making efficient use of capital

reduce business failure

Triple bottom line




Business Operations 4

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