False - ANSWER Agents who have never had any verbal warnings cannot be issued a corrective action plan 60 - ANSWER A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than 60 calendar days from the date of the event of the date the member is made...
Wellcare 2022 Question and Answers
False Correct Answer: Agents who have never had any verbal warnings cannot be
issued a corrective action plan
60 Correct Answer: A grievance request, or any evidence concerning a grievance,
must be filed orally or in writing no later than 60 calendar days from the date of the
event of the date the member is made aware of the issue.
all of the above Correct Answer: Steps to take when safeguarding and securing
PHI and PII include:
327 Correct Answer: Wellcare has added ____ new counties to our footprint in
2022
Library Card Correct Answer: Which of the following is not an example of
Protected Health Information (PHI)
five Correct Answer: All standalone PDP formularies have a ____ -tier structure
for 2022
True Correct Answer: To ensure accurate data entry, you should repeat the
Medicare ID back to the beneficiary.
Written, Electronic, Verbal Correct Answer: Communication of PHI can be:
All of the above (Member satisfaction/Experience, Complaints, Rapid
Disenrollment) Correct Answer: Key areas you as a Sales Agent/Broker have
control over and impact upon regarding Star (quality) ratings are:
True Correct Answer: All Wellcare standalone PDP plans will have a $0 Tier 1
preferred retail and mail benefit.
True Correct Answer: Wellcare has expanded coverage in Massachusetts,
Nebraska, and Oklahoma.
True Correct Answer: Wellcare offers a wide variety of Medicare products
consolidated under a new Wellcare brand.
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