Summary Telephone conversation plannings for the needs of a customer
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Course
Unit 4 - Customer Service in Travel and Tourism
Institution
PEARSON (PEARSON)
Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
Scenario –
Mr Phipps and his wife are flying to Dubai with Emirates, they want to know how much it
will cost for their upgrade along with the extra services he will get. They are staying for 20
days.
Date details:
Departure date – 1st January 2022 (London Gatwick LGW)
Return date – 21st January 2022 (Dubai International DXB)
Airliner: Airbus A-380
Flight to Economy Business class cost First class cost Upgrade cost
Dubai cost
1st January
Person 1 Cost of both flights: Cost of both flights: Cost of both flights: Economy – business:
£539 £2,603 £4,653 £2,064
Flight time: 6h 50m Upgrade cost: Upgrade cost: Economy – First class:
Departure time: Flight time: 7h 5m Flight time: 7h 5m £4,114
3:50pm – 2:40am Departure time: Departure time: Business – First Class:
nd
(Arrives 2 Jan) 1:35pm – 12:40am 1:35pm – 12:40am £2,050
Direct flight (2nd January) (2nd January)
Departure: London Direct Flight Direct flight
Gatwick (LGW) Departure: London Departure: London
Gatwick (LGW) Gatwick (LGW)
Return flight Economy Business class cost First class cost
21st January cost
Person 1 Flight time: 8h 0m Flight time: 7h 55m Upgrade cost:
Departure time: Departure time: Flight time: 8h 0m
7:40am – 3:40pm 4:05pm – 11:00pm Departure time:
Direct flight Direct flight 7:40am – 3:40pm
Departure: Dubai Departure: Dubai Direct flight
International (DXB) International (DXB) Departure: Dubai
International (DXB)
Economy services:
Carry-on – includes up to 7kg
1st checked bag – includes up to 40kg (Flight to Dubai includes 20kg)
2nd checked bag – £19 per kg
Are allowed to change seats
Can earn flyers miles to add onto another flight
On flight entertainment (TV screen – wide selection of movies and games)
Free food and drink
Amenities kit (tooth paste, tooth brush, face cream, ear plugs and face mask)
Free Wi-Fi
Charger port
Noise cancelling headphones
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