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level 2 btec business unit 7 d1
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Eric Asare unit 7 d1D1: Assess the importance of effective interpersonal
interaction skills in a given business situation.
In order to achieve a distinction you must complete the following table:
Answer the following questions about the Business situation you
demonstrated…
Key term Importance (High/ Assess the level of
Medium/ Low) importance
Did staff convey a high It important to have
professional image? professional image
because if she does not
have a professional
image people will not
take her seriously. For
example in our play the
head master had to
have a professional
image otherwise the
parents would thin the
head master is
unqualified.
Were staffs wearing high It important for the staff
appropriate dress or to be wearing
Uniform? appropriate dress or
Uniform because if they
weren’t wearing
appropriate dress or
Uniform people will not
know if they working
there or not. For
example in our play the
head master had wear
something smart to gain
respect from the parents
who were visiting
Did staff use effective high It important to use
body language? effective body language
because it makes it
easier for people to
understand. For
example in our play the
head master had to use
her hands to make it
easier for the parents to
understand.
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, Eric Asare unit 7 d1
Did staff have good high It important to have
personal hygiene? good personal hygiene
because if you don’t
have good personal
hygiene people will not
want to go near them or
would not want to ask
them for help. For
example in our play the
head master had good
personal hygiene
because if she did not
then the parent will think
it a un safe school
because the person in
charge can’t even take
care of them self.
Did staff make eye high It important to have
contact? good eye contact
because it shows the
person the person that
you’re listing. For
example in our play the
head master had make
eye contact because if
they didn’t the parents
could lose interest in
what the head master is
saying.
Do staff working in this high It important to have
business need to have good organisational
organisational skills? skills because it gives a
good impression to
people and will respect
you more because they
will think you’re a
serious person. For
example in our play the
head master had have
organisational skills
because parent will
judge if the head master
is a respectable person
if the head master is not
then the parent satisfied
which could give the
school a bad name.
Do staff working in this high It important to have
business need to have good time management
good time management. because it show people
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