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level 2 btec business unit 7 m1
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Eric Asare unit 7 m1M1: Explain how interpersonal interaction skills are used to
support business communication.
How interpersonal interactions skills are used to support business
communication.
Introduction
Interpersonal skills are the life skills we use every day to transfer and work
together with other people, they both work separately and in groups. People
who have worked on developing and improving strong interpersonal skills are
usually more effective in both their professional and personal lives.
Interaction can be done by speaking, observing or engaging, this can be in
any act between two or more people.
Key term Explanation of this key term How is this used
(with examples images etc) to support
business
communication?
(with a real
business example)
Conveying a Conveying a professional An example of this
professional image is if you were
image Is the way you present asked to do a
yourself within the business presentation show
environment, Examples of new development
this are when you you’re to investors but
always presentable, instead of coming
prepared and on time in early you come
because it show that you’re in late, looking
reliable and more than rushed and not
capable to handle any prepared. Nobody
tasks. would take you
seriously because
they would think
your un reliable
and it will give the
business a bad
reputation.
Appropriate dress Appropriate dress or An example of this
or Uniform to Uniform to meet industry is a teacher, if a
meet industry conventions or regulations teacher comes to
conventions or means looking formal and school wearing a
regulations. professional because if you tracksuit instead
don’t look formal and of smart clothes
professional people in the he or she will be
business world would not asked to change
take seriously. or to live because
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