In dit document staat de hele curus over Communicatie samengevat. Het gaat over de theoretische concepten rond communicatie, van lichaamstaal tot feedback en actief luisteren.
Volgende onderwerpen worden behandeld in dit document: lichaamstaal en lichaamshouding, feedback, actief luisteren, De R...
Inhoudstabel
H1: Waarom dit vak zinloos is ........................................................................................... 3
1.1 Gedragsverandering ...................................................................................................................... 3
1.2 Persoonlijkheid en gedragsverandering ........................................................................................ 3
1.3 Professionaliteit en gedragsverandering....................................................................................... 4
H2: Basisbegrippen ........................................................................................................... 4
2.1 Wat is communicatie? ................................................................................................................... 4
2.2 Een definitie van communicatie .................................................................................................... 4
2.3 Communicatieruis ......................................................................................................................... 4
H3: Lichaamstaal............................................................................................................... 4
3.1 Non-verbaal gedrag: aangeleerd of aangeboren? ........................................................................ 4
3.2 Interpersoonlijke afstand .............................................................................................................. 5
3.3 Lichaamshouding ........................................................................................................................... 5
3.4 Paralinguïstiek ............................................................................................................................... 5
H4: De complexiteit van de boodschap.............................................................................. 5
4.1 Introductie: het communicatiemodel van Schulz von Thun ......................................................... 6
4.2 Het zakelijk aspect ......................................................................................................................... 6
4.3 Het expressieve aspect .................................................................................................................. 6
4.4 Het relationele aspect ................................................................................................................... 6
4.5 Het appellerende aspect ............................................................................................................... 6
H5: Feedback .................................................................................................................... 7
5.1 Het volledige communicatiemodel van Schulz von Thun.............................................................. 7
5.2 Evaluatieve feedback ..................................................................................................................... 7
5.3 Spontane feedback ........................................................................................................................ 7
5.4 Bewuste reacties ........................................................................................................................... 8
H6: Actief luisteren ........................................................................................................... 8
6.1 Ideale omstandigheden ................................................................................................................. 8
6.2 Het belang van een neutrale houding ........................................................................................... 8
6.3 De kunst van het vragen stellen .................................................................................................... 8
6.4 De kunst van het samenvatten...................................................................................................... 8
H7: Evaluatieve feedback .................................................................................................. 9
7.1 Het Johari-venster ......................................................................................................................... 9
7.2 Het geven van evaluatieve feedback............................................................................................. 9
7.3 Het ontvangen van evaluatieve feedback ................................................................................... 10
H8: De Roos van Leary .................................................................................................... 10
1
, Communicatie Elektronica-ICT
8.1 Timothy Leary .............................................................................................................................. 10
8.2 De Roos van Leary ....................................................................................................................... 10
8.3 Gedragsstijlen van Leary ............................................................................................................. 11
8.4 Leary’s voorspellingen ................................................................................................................. 11
8.5 Vaste gedragspatronen en escalaties .......................................................................................... 12
8.6 Tegengesteld interveniëren ........................................................................................................ 12
8.7 Bedoeling versus interpretatie .................................................................................................... 13
H9: Vergaderen............................................................................................................... 13
9.1 Wat is een vergadering? .............................................................................................................. 13
9.2 Factoren die vergaderingen beïnvloeden ................................................................................... 13
9.3 Hoe gaat een vergadering in zijn werk? ...................................................................................... 13
9.4 Hoe ziet de structuur van een vergadering eruit? ...................................................................... 14
9.5 Voorzitten en notuleren .............................................................................................................. 14
9.6 Lastige personen tijdens een vergadering .................................................................................. 14
9.7 Scrum ........................................................................................................................................... 14
H10: Rapporteren ........................................................................................................... 15
10.1 Wat is rapporteren? .................................................................................................................. 15
10.2 Soorten documenten................................................................................................................. 15
10.3 Taalgebruik ................................................................................................................................ 15
H11: Gebruikersonderzoek .............................................................................................. 16
11.1 Inleiding ..................................................................................................................................... 16
11.2 Vraagstelling .............................................................................................................................. 16
11.3 Actief luisteren .......................................................................................................................... 16
11.4 Structuur.................................................................................................................................... 17
11.5 Soorten gebruikersbevragingen ................................................................................................ 17
H12: Verbindende communicatie .................................................................................... 17
12.1 Definitie ..................................................................................................................................... 17
12.2 Processen .................................................................................................................................. 18
12.3 Model ........................................................................................................................................ 18
12.4 Voordelen en toepassingen....................................................................................................... 19
12.5 Handelsmerk ............................................................................................................................. 19
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller layz. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.48. You're not tied to anything after your purchase.
