In dit document staat de hele curus over Communicatie samengevat. Het gaat over de theoretische concepten rond communicatie, van lichaamstaal tot feedback en actief luisteren.
Volgende onderwerpen worden behandeld in dit document: lichaamstaal en lichaamshouding, feedback, actief luisteren, De R...
Inhoudstabel
H1: Waarom dit vak zinloos is ........................................................................................... 3
1.1 Gedragsverandering ...................................................................................................................... 3
1.2 Persoonlijkheid en gedragsverandering ........................................................................................ 3
1.3 Professionaliteit en gedragsverandering....................................................................................... 4
H2: Basisbegrippen ........................................................................................................... 4
2.1 Wat is communicatie? ................................................................................................................... 4
2.2 Een definitie van communicatie .................................................................................................... 4
2.3 Communicatieruis ......................................................................................................................... 4
H3: Lichaamstaal............................................................................................................... 4
3.1 Non-verbaal gedrag: aangeleerd of aangeboren? ........................................................................ 4
3.2 Interpersoonlijke afstand .............................................................................................................. 5
3.3 Lichaamshouding ........................................................................................................................... 5
3.4 Paralinguïstiek ............................................................................................................................... 5
H4: De complexiteit van de boodschap.............................................................................. 5
4.1 Introductie: het communicatiemodel van Schulz von Thun ......................................................... 6
4.2 Het zakelijk aspect ......................................................................................................................... 6
4.3 Het expressieve aspect .................................................................................................................. 6
4.4 Het relationele aspect ................................................................................................................... 6
4.5 Het appellerende aspect ............................................................................................................... 6
H5: Feedback .................................................................................................................... 7
5.1 Het volledige communicatiemodel van Schulz von Thun.............................................................. 7
5.2 Evaluatieve feedback ..................................................................................................................... 7
5.3 Spontane feedback ........................................................................................................................ 7
5.4 Bewuste reacties ........................................................................................................................... 8
H6: Actief luisteren ........................................................................................................... 8
6.1 Ideale omstandigheden ................................................................................................................. 8
6.2 Het belang van een neutrale houding ........................................................................................... 8
6.3 De kunst van het vragen stellen .................................................................................................... 8
6.4 De kunst van het samenvatten...................................................................................................... 8
H7: Evaluatieve feedback .................................................................................................. 9
7.1 Het Johari-venster ......................................................................................................................... 9
7.2 Het geven van evaluatieve feedback............................................................................................. 9
7.3 Het ontvangen van evaluatieve feedback ................................................................................... 10
H8: De Roos van Leary .................................................................................................... 10
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, Communicatie Elektronica-ICT
8.1 Timothy Leary .............................................................................................................................. 10
8.2 De Roos van Leary ....................................................................................................................... 10
8.3 Gedragsstijlen van Leary ............................................................................................................. 11
8.4 Leary’s voorspellingen ................................................................................................................. 11
8.5 Vaste gedragspatronen en escalaties .......................................................................................... 12
8.6 Tegengesteld interveniëren ........................................................................................................ 12
8.7 Bedoeling versus interpretatie .................................................................................................... 13
H9: Vergaderen............................................................................................................... 13
9.1 Wat is een vergadering? .............................................................................................................. 13
9.2 Factoren die vergaderingen beïnvloeden ................................................................................... 13
9.3 Hoe gaat een vergadering in zijn werk? ...................................................................................... 13
9.4 Hoe ziet de structuur van een vergadering eruit? ...................................................................... 14
9.5 Voorzitten en notuleren .............................................................................................................. 14
9.6 Lastige personen tijdens een vergadering .................................................................................. 14
9.7 Scrum ........................................................................................................................................... 14
H10: Rapporteren ........................................................................................................... 15
10.1 Wat is rapporteren? .................................................................................................................. 15
10.2 Soorten documenten................................................................................................................. 15
10.3 Taalgebruik ................................................................................................................................ 15
H11: Gebruikersonderzoek .............................................................................................. 16
11.1 Inleiding ..................................................................................................................................... 16
11.2 Vraagstelling .............................................................................................................................. 16
11.3 Actief luisteren .......................................................................................................................... 16
11.4 Structuur.................................................................................................................................... 17
11.5 Soorten gebruikersbevragingen ................................................................................................ 17
H12: Verbindende communicatie .................................................................................... 17
12.1 Definitie ..................................................................................................................................... 17
12.2 Processen .................................................................................................................................. 18
12.3 Model ........................................................................................................................................ 18
12.4 Voordelen en toepassingen....................................................................................................... 19
12.5 Handelsmerk ............................................................................................................................. 19
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