Deze samenvatting is bedoeld voor vierdejaars studenten van de opleiding Logistics Management aan Hogeschool Windesheim. De samenvatting is geschreven aan de hand van het EduMundo boek Veranderkunde in leerjaar , voor het vak Change Management.
,Contents
Introductie.............................................................................................................................................6
1. Introductie in organisatieverandering...............................................................................................7
1.1 Continue veranderen...................................................................................................................7
1.2 Maatschappelijke veranderingen.................................................................................................7
1.3 Veranderingen in veranderkunde................................................................................................7
1.4 Organisatieverandering...............................................................................................................8
1.5 Soorten veranderingen................................................................................................................8
2. Verandermodellen.............................................................................................................................9
2.1 Van IST naar SOLL........................................................................................................................9
2.2 Model van de geplande verandering...........................................................................................9
2.3 Kotter: acht stappen..................................................................................................................10
2.4 De lerende organisatie...............................................................................................................11
2.5 Het kleuren denken van de Caluwé en Vermaak.......................................................................11
3. Het proces van een verandertraject................................................................................................13
3.1 Fases in een geplande verandering............................................................................................13
3.2 Noodzaak tot verandering.........................................................................................................13
3.3 Continu veranderen of radicale verandering.............................................................................13
3.4 De start van een verandertraject...............................................................................................14
3.5 De rol van managers..................................................................................................................14
3.6 De rol van HRM..........................................................................................................................14
4. De veranderaar in de organisatieontwikkeling................................................................................15
4.1 Wie is de veranderaar................................................................................................................15
4.2 Wat doet een veranderaar?.......................................................................................................15
4.3 Kwalificaties van de veranderaar...............................................................................................16
4.4 Intake voor een verandertraject................................................................................................16
5. Analyse............................................................................................................................................17
5.1 Onderdelen van de analyse van een organisatie.......................................................................17
5.2 Externe omgeving......................................................................................................................17
5.3 Organisatie.................................................................................................................................18
5.3.1 Missie en visie.....................................................................................................................18
5.3.2 Leiderschap.........................................................................................................................18
5.3.3 Organisatiecultuur..............................................................................................................18
5.3.4 Structuur.............................................................................................................................18
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, 5.3.5 Processen en procedures....................................................................................................18
5.3.6 Innovatie.............................................................................................................................19
5.4 Afdeling/team............................................................................................................................19
5.5 Individueel.................................................................................................................................20
6. Informatieverzameling.....................................................................................................................21
6.1 De onderzoekende houding.......................................................................................................21
6.2 Methodes voor informatieverzameling.....................................................................................21
6.3 De analysebril............................................................................................................................22
6.4 Kleuren denken als basis voor de analyse..................................................................................22
7. Na de analyse...................................................................................................................................23
7.1 Organisatierot eerst...................................................................................................................23
7.2 Het resultaat van de analysefase...............................................................................................23
7.2.1 Teruggave gevonden informatie.........................................................................................23
7.2.2 De veranderopdracht..........................................................................................................23
7.2.3 De finishfoto.......................................................................................................................24
7.3 Van draagvlak naar eigenschap..................................................................................................24
8. Bovenstroom en onderstroom.........................................................................................................25
8.1 Inleiding.....................................................................................................................................25
8.2 Bovenstroom.............................................................................................................................25
8.2.1 Programmamanagement....................................................................................................25
8.2.2 Projectmanagement op basis van projectmatig creëren....................................................26
8.2.3 Projectaanpak op basis van agile/scrum.............................................................................26
8.3 Onderstroom.............................................................................................................................26
8.4 Weerstand.................................................................................................................................27
9. Organisatiedynamica.......................................................................................................................28
9.1 Organisatielandschap.................................................................................................................28
9.2 Betekenisgeving in groepen.......................................................................................................28
9.3 Groep overstijgende betekenisgeving........................................................................................28
9.4 Groepsdynamica, en nu?...........................................................................................................28
10. Breinwerking bij veranderingen.....................................................................................................29
10.1 Het brein..................................................................................................................................29
10.2 Invloed op reacties in het brein...............................................................................................29
10.3 Mindsets..................................................................................................................................29
10.4 Brein centraal leren = veranderen...........................................................................................30
11. Veranderbereidheid.......................................................................................................................31
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