OE710: Optimalisering Kwaliteit Van Dienstverlening
Exam (elaborations)
OE710 Optimalisering van dienstverlening tentamen
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Course
OE710: Optimalisering Kwaliteit Van Dienstverlening
Institution
Hogeschool InHolland (InHolland)
Dit document bevat de uitwerkingen van het tentamen voor de onderwijseenheid OE710 Optimalisering van Dienstverlening van jaar 3 van Business Studies Marketing.
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Titelpagina....................................................................................................................................................2
Opdracht 1....................................................................................................................................................1
1.1 Probleemanalyse................................................................................................................................1
1.2 Doelstelling van het onderzoek..........................................................................................................1
1.3 Hoofd- en deelvragen.........................................................................................................................1
1.4 Onderzoeksmethodologie..................................................................................................................2
1.5 Hoe ziet de vragenlijst eruit?..............................................................................................................2
Opdracht 2....................................................................................................................................................3
2.1 De vragenlijst......................................................................................................................................3
Opdracht 3....................................................................................................................................................7
3.1 Doelstelling van het onderzoek..........................................................................................................7
3.2 Type observatieonderzoek.................................................................................................................7
3.3 Observatie-onderwerpen...................................................................................................................7
3.4 Observatieformulier...........................................................................................................................8
Opdracht 4..................................................................................................................................................10
4.1: Vraag 1.............................................................................................................................................10
4.2: Vraag 2.............................................................................................................................................16
4.3: Vraag 3.............................................................................................................................................17
4.4: Vraag 4.............................................................................................................................................19
Bibliografie.................................................................................................................................................21
...................................................................................................................................................................22
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