Unit 12 - IT Technical Support and Management (ITUNIT12)
Institution
PEARSON (PEARSON)
2023 - This essay covers DISTINCTION level work for Unit 12: IT Technical Support and Management - Assignment 1 - Learning Aim A.
To complete your assingment in the quickest time use the NAVIGATION PANE in Word to follow my layout in order to achieve any grade. (Pass, Merit & Distinction)
Al...
In this assignment, I have been asked to produce a report which evaluates the support and
management requirements and characteristics of IT systems used by businesses. Furthermore, I will
also be assessing the support and management requirements and characteristics such as including
the purpose and nature, safe working practices, job roles and system and network tools used in 2
different organizations.
Purpose and nature of IT System support
The goal of IT system support and management is to allow individuals to use the system, including
end users who are categorized as beginners, intermediates, experts, and administrators.
Additionally, an office-based IT support staff will be able to monitor computer networks while also
providing technical assistance to ensure everything works throughout this company. IT support will
be able to maintain computer systems, install and configure hardware and software, and
troubleshoot technical issues.
The nature of IT system support in an office-based workplace such as a call center will be to assist
and support staff with setup, maintenance, troubleshooting, and other computer-related issues.
They employ over a hundred people, have over a hundred computers, three servers, and ten IT
support employees. From this, the specialists will be able to provide remote assistance to the
employees, usually by phone or email, in order to keep them informed about additional technical
support upgrades.
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