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Unit 12 IT Technical Support and Management Assignment 2 Distinction Example (Learning Aim B) 2024/25
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Unit 12 - IT Technical Support and Management Assignment 2 Distinction Example (Distinction) 2024/25
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M2: Using suitable procedures and behaviours, complete at least six regular IT supportactions securely and monitor the system's performance to satisfy the client's needs.
D2: Successfully manage six standard IT assistance actions in a secure manner and enhance
the overall system functionality to suit the client's needs, using appropriate techniques and
attitudes.
Unit 12 Assignment 2
Overview
This report was written to share the IT technical assistance and assist the president being performed by
a company called "Smart IT House," which provides external provider IT support services to various
industries ranging from business, communication, logistics and healthcare to the simple office IT
system area as part of IT processes that are efficiently utilised to meet clients' requirements and needs
by closely monitoring the optimisation and exploitation of IT processes. This presentation has been
divided into several IT assistance and management positions, with each task accompanied by specific
proof in the form of photos, prints, screenshots, and images of accomplished IT support operations. As
an IT specialist, I have been employed for a PC maintenance business, also my leader is expanding into
the world of IT assistance and administration, offering outsourcing IT help to nearby companies. The
firm has started offering user assistance, and some people have joined up.
Case one
To begin with, the fundamental purpose of this organisation, "Smart IT House," is to give outsourced IT
assistance to local businesses for them to function effectively and increase staff performance.
The logistic firm asked that the company "Smart IT House" install software on computers and Desktops
so that it could function effectively, as well as establish unique user accounts for its workers since they
work in various jobs. Furthermore, IT specialists emphasised why service providers were experiencing
difficulties and the need of fault tracking.
Case two
A client recently requested that IT support professionals establish an original proposal of IT assistance
operations and build an IT network inside the headquarters. The following is an example of a proposal:
A variety of operating systems, such as Office software (Microsoft excel, word, and so on), as well as
PCs and laptops, should be installed.
As this organisation provides outsourcing IT help to local companies, it has a software package called a
tickets system where problems are tracked and reported by end users by email, online form, and
contact. As a result, all technical issues are managed by IT support experts assigned to their work
position, and requests are resolved within a brief period in accordance with the Service agreement
(SLA).
So, the organisation has so many work responsibilities, component setup is required.
Six routine IT service tasks
Software Management
The implementation of latest software and the updating of old software are referred to as software
maintenance. There are plenty several types of technology that may be used for various objectives to
assist end clients in completing their tasks. Technology is defined as a collection of commands that
allows end users to interact with a system, because without it, numerous PCs and tablets would be
unusable.
IT professionals downloaded the newest version of Official software (Windows pro) that was bought
from the Appstore (£199.90) to all PCs and tablets, as per the customer's request, since the stolen
edition is not secure and causes difficulties. Therefore, electronics do not function as they should.
, This is the most recent version of the Windows platform that was put on the PCs and tablets
of logistic business employees for them to function efficiently.
All systems must fulfil the following low memory requirements to download Windows 10 Pro on PCs and
tablets.
1GHz or higher processor
1 Gigabyte RAM for Windows 10 Professional 64-bit
32 Gigabytes of data memory or more
DirectX9 or WDDM 1.0 adapter for the GPU
Suggested resolution: 1920x1080
During the installation process, this edition of Windows needs a reliable internet connection.
IT professionals mandated that all laptops in the business have a clean USB device with a least capacity
of 8 Gigabytes or (DVD drive) on which to install Microsoft. As according to Windows policy, we must
first run the programme and agree to the conditions, after which the option to "make operating system
for another PC" may appear on the screen, which we must accept to go to the "what do you like doing"
page.
Lastly, the client must pick the languages and version that they want, as well as whether they want 32-
bit or 64-bit, and one of the relevant options must be chosen; nevertheless, in this case, 64-bit is more
relevant. The processes and behaviours present how and when feedback from others will be gathered,
reviewing, and responding to outcomes, including the use of feedback from others.
User account management
A user account is an identification formed specifically for an individual in a computing device that stores
usernames, passwords, and other information. Workers should have connection to any laptops since
they may want crucial data in an emergency. Additionally, IT professionals generated user accounts for
every company and set up user access permissions so that the administration has full access to the
employers for the purpose of checking.
Creating the user account
To make an online profile on a laptop or pc, go to the start menu and choose settings. As you have
seen, there is a field called "account" that you should pick. It is obvious that there may be a box
"families and other individuals" to proceed, pick "add someone somewhere to this computer and fill in
the blanks, such as your login and passwords." After that, you will be prompted to provide your
Microsoft account information; however, as this is not required, just pick add user without Windows
credentials.
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