MSSC Safety EXAM| 344 QUESTIONS| WITH
COMPLETE SOLUTIONS
To be successful, __________ must be tied to the company's business plan. Correct Answer:
team goals
The first stage in a team development process is an awkward stage for the team members called
__________. Correct Answer: forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that
these objectives are __________. Correct Answer: measurable
Reaching a __________ means that although the chosen solution may not be the first choice of
everyone on the team, each member supports that solution as a viable option. Correct Answer:
consensus
When a team is formed to tackle a problem, a __________. Correct Answer: team kickoff
meeting is held to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. Correct Answer: Is not a
reason to set measurable team goals
Which of the following is not used as a problem analysis tool? Correct Answer: shipping
manifest
__________ is a technique teams use for generating as many ideas as possible. Correct Answer:
brainstorming
Improving external customer satisfaction is the main objective of __________. Correct Answer:
customer service departments
A(n) __________ customer is a person or organization that receives services or products in
exchange for compensation. Correct Answer: external
Customer satisfaction should always be the first objective considered when developing
__________. Correct Answer: new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make
__________ productive. Correct Answer: product introduction
Company objectives and production goals are important pieces of data to a __________. Correct
Answer: self-directed work team
In customer service, it is important to __________. Correct Answer: look into the customer's
problem, find a solution, and follow through
,Which type of customer service information stored in a database could help to improve product
quality? Correct Answer: concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. Correct Answer:
arguing
Engineers working with manufacturing to become aware of tooling limitations and other
problems that may increase production time and cost is an example of __________. Correct
Answer: concurrent engineering
Vendors could be considered what type of customer? Correct Answer: external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. Correct
Answer: facilitator
Top level management must support a team for it to be __________. Correct Answer: successful
__________ is a design methodology that designs features into the product that make it cheaper
to manufacture while maintaining its ability to perform its intended function. Correct Answer:
Design for Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the
__________. Correct Answer: second and the fourth ring
During a team meeting, any solutions to the problem being discussed that do not meet one or
more of the must-have criteria should be __________. Correct Answer: eliminated
Supervisors should set measurable objectives to __________. Correct Answer: have good
performance criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during
__________. Correct Answer: prototype development
To ensure that a team has __________ meetings, rules for team behavior should be enforced.
Correct Answer: productive
Customer service refers to the people and other resources a company devotes to __________.
Correct Answer: assisting customers
A team should develop a spending plan as part of their decision making process __________.
Correct Answer: to ensure that they do not exceed the amount of money allocated to the project
Product design teams should provide an environment that encourages team members to
__________. Correct Answer: add their design ideas freely
, __________ must know all the team roles. Correct Answer: a team leader
The __________ of the product describes the features required for the product to perform the
tasks for which it was intended. Correct Answer: function
__________ involves every employee in the company continually looking for ways to improve
processes, and eliminate wasteful actions. Correct Answer: continuous improvement
People working together discussing issues and making decisions are key elements of a
__________. Correct Answer: successful work group
A copy of the relevant OSHA standard must be available to workers who attend __________.
Correct Answer: OHSA required training
The specific tasks an employee will be required to perform are described in __________. Correct
Answer: job descriptions
Communications skills used by team members should include __________, oral communication,
written comprehension, and listening skills. Correct Answer: written communication
Companies often add production by adding another shift. If operators are hired for a new shift,
what will be needed? Correct Answer: Training records of existing operators
__________ management presents the information about the production process in a visual
format so that workers can use it to improve efficiency and promote safety. Correct Answer:
Visual
When a new piece of equipment is installed, operators should receive __________ before the
machine goes into production. Correct Answer: training
The equipment manufacturer is often the best source of __________. Correct Answer: training
on a new piece of equipment
Companies have a better ability to match workers to specific job needs if they use __________.
Correct Answer: Cross-training
In manufacturing, changes to processes, equipment and people are the largest drivers of
__________. Correct Answer: training
Operators should be given more training specifically related to the machine if what occurs?
Correct Answer: The operator is not producing parts that meet specifications
Documentation on the quality of a training session __________. Correct Answer: is not required
COMPLETE SOLUTIONS
To be successful, __________ must be tied to the company's business plan. Correct Answer:
team goals
The first stage in a team development process is an awkward stage for the team members called
__________. Correct Answer: forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that
these objectives are __________. Correct Answer: measurable
Reaching a __________ means that although the chosen solution may not be the first choice of
everyone on the team, each member supports that solution as a viable option. Correct Answer:
consensus
When a team is formed to tackle a problem, a __________. Correct Answer: team kickoff
meeting is held to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. Correct Answer: Is not a
reason to set measurable team goals
Which of the following is not used as a problem analysis tool? Correct Answer: shipping
manifest
__________ is a technique teams use for generating as many ideas as possible. Correct Answer:
brainstorming
Improving external customer satisfaction is the main objective of __________. Correct Answer:
customer service departments
A(n) __________ customer is a person or organization that receives services or products in
exchange for compensation. Correct Answer: external
Customer satisfaction should always be the first objective considered when developing
__________. Correct Answer: new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make
__________ productive. Correct Answer: product introduction
Company objectives and production goals are important pieces of data to a __________. Correct
Answer: self-directed work team
In customer service, it is important to __________. Correct Answer: look into the customer's
problem, find a solution, and follow through
,Which type of customer service information stored in a database could help to improve product
quality? Correct Answer: concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. Correct Answer:
arguing
Engineers working with manufacturing to become aware of tooling limitations and other
problems that may increase production time and cost is an example of __________. Correct
Answer: concurrent engineering
Vendors could be considered what type of customer? Correct Answer: external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. Correct
Answer: facilitator
Top level management must support a team for it to be __________. Correct Answer: successful
__________ is a design methodology that designs features into the product that make it cheaper
to manufacture while maintaining its ability to perform its intended function. Correct Answer:
Design for Manufacturing and Assembly (DFMA)
When a customer service agent answers the phone, they should try to answer between the
__________. Correct Answer: second and the fourth ring
During a team meeting, any solutions to the problem being discussed that do not meet one or
more of the must-have criteria should be __________. Correct Answer: eliminated
Supervisors should set measurable objectives to __________. Correct Answer: have good
performance criteria for review of employee performance
Product designers should always consider the effects of tooling design and cost during
__________. Correct Answer: prototype development
To ensure that a team has __________ meetings, rules for team behavior should be enforced.
Correct Answer: productive
Customer service refers to the people and other resources a company devotes to __________.
Correct Answer: assisting customers
A team should develop a spending plan as part of their decision making process __________.
Correct Answer: to ensure that they do not exceed the amount of money allocated to the project
Product design teams should provide an environment that encourages team members to
__________. Correct Answer: add their design ideas freely
, __________ must know all the team roles. Correct Answer: a team leader
The __________ of the product describes the features required for the product to perform the
tasks for which it was intended. Correct Answer: function
__________ involves every employee in the company continually looking for ways to improve
processes, and eliminate wasteful actions. Correct Answer: continuous improvement
People working together discussing issues and making decisions are key elements of a
__________. Correct Answer: successful work group
A copy of the relevant OSHA standard must be available to workers who attend __________.
Correct Answer: OHSA required training
The specific tasks an employee will be required to perform are described in __________. Correct
Answer: job descriptions
Communications skills used by team members should include __________, oral communication,
written comprehension, and listening skills. Correct Answer: written communication
Companies often add production by adding another shift. If operators are hired for a new shift,
what will be needed? Correct Answer: Training records of existing operators
__________ management presents the information about the production process in a visual
format so that workers can use it to improve efficiency and promote safety. Correct Answer:
Visual
When a new piece of equipment is installed, operators should receive __________ before the
machine goes into production. Correct Answer: training
The equipment manufacturer is often the best source of __________. Correct Answer: training
on a new piece of equipment
Companies have a better ability to match workers to specific job needs if they use __________.
Correct Answer: Cross-training
In manufacturing, changes to processes, equipment and people are the largest drivers of
__________. Correct Answer: training
Operators should be given more training specifically related to the machine if what occurs?
Correct Answer: The operator is not producing parts that meet specifications
Documentation on the quality of a training session __________. Correct Answer: is not required
