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Ethical Implication of SMEs Digital Adoption
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Ethical Implication of SMEs Digital Adoption
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Ethical Implication of SMEs Digital Adoption in UK and India after Covid 19 PandemicDisruption
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Date
, 2
Contents
1.0 Introduction .................................................................................................................................3
1.1 Overview .................................................................................................................................3
1.2 Problem Statement ..................................................................................................................3
1.3 Conceptual Framework ...........................................................................................................4
1.4 Aims and Objectives ................................................................................................................4
1.5 Significance of Study ...............................................................................................................5
1.6 Research Questions .................................................................................................................6
2.0 Literature Review .........................................................................................................................7
2.1 Transmission channels.............................................................................................................7
2.2 Digitalizing Marketing and Administrative Functions .............................................................8
2.3 Covid-19 Crisis as a Game-Changer ...................................................................................... 10
2.4 History................................................................................................................................... 11
2.5 Theories and Contributions ................................................................................................... 14
3.0 Methodology ............................................................................................................................. 17
4.0 Data Analysis ............................................................................................................................. 22
5.0 Conclusion and Recommendations ............................................................................................. 30
5.1 India ...................................................................................................................................... 31
5.2 United Kingdom .................................................................................................................... 34
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1.0 Introduction
1.1 Overview
The ethical implications of SMEs digital adoption in the UK and India after the Covid-19
pandemic disruption are significant. In the UK, the government has encouraged businesses to
adopt digital technologies in order to be more efficient and to reduce costs. However, there are
concerns that this may lead to a loss of jobs as businesses automate their processes. In India, the
government has been encouraging businesses to adopt digital technologies for some time, but the
pandemic has led to an increase in the use of these technologies. This has led to concerns about
the impact on the workforce, as well as the potential for corruption and misuse of these
technologies. In both the UK and India, it is important that businesses consider the ethical
implications of their digital adoption. There are a number of issues to consider, including the
impact on jobs, the potential for corruption, and the need to ensure that these technologies are
used responsibly.
1.2 Problem Statement
Firstly, there is the question of data privacy and security. With more businesses moving online,
there is an increased risk of data breaches and cyber attacks. This could lead to sensitive
information being leaked or stolen, which could have serious consequences for both the
businesses and individuals involved. Secondly, there is the issue of online fraud and scams. With
more businesses operating online, there is a greater opportunity for criminals to commit fraud or
scam people out of their money. This could have a devastating effect on both the businesses and
the individuals involved. Finally, there is the question of competition. With more businesses
moving online, there is an increased risk of competition between them. This could lead to
, 4
businesses lowering their prices or offering inferior products and services in order to gain market
share. This could have a negative impact on both the businesses and the consumers.
Many small and medium-sized enterprises (SMEs) are struggling greatly to cover wage and sick-
time costs as production and demand fall. Governments have established programs to help offset
the cost of temporary unemployment and medical leave for their citizens. Because every
country's labor market and social security system is unique, the range of available and necessary
forms of assistance is also quite broad (Audretsch, 2021). Sometimes, funds are allotted to
businesses so that they can keep paying wages and keep employees from being laid off. In
certain countries, governments cover the cost of the employer's portion of paid sick leave.
Businesses of a smaller scale may be able to temporarily weather the pandemic's effects by
cutting back on staff through temporary measures like reduced hours or layoffs.
1.3 Conceptual Framework
The use of digital tools has several substantial advantages for businesses. Better and faster
information access and communication between personnel, suppliers, and networks are two ways
in which digitalization helps to lower transaction costs. Benefits for SMEs include lower
transportation and border processing expenses and a wider range of opportunities for trading
services internationally. The internet has increased access to a wide range of services, including
financial ones, educational ones, and employment ones (such as job boards), and even certain
government ones. In addition to bolstering innovation and expanding companies' access to
innovation assets, this development opens up new avenues for how businesses might collect data
and analyze their own operations to boost performance. Yet many SMEs still lag in adoption,
despite the benefits and opportunities digital technologies bring, and despite the huge growth in
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