SPSS Inclass Guide (English) - Notes that help you by navigating the SPSS program - Hogeschool Saxion Deventer
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Course
SPSS (L.19552)
Institution
Saxion Hogeschool (Saxion)
SPSS notes that help with remembering all the different variables, like nominal, ordinal and scale. How to put them in SPSS and how to answer the questions correctly.
Order of the inclass test!
- First: Questionaire, Nominal, Ordinal or Scale!
- Analysis: Unvariate, Bivariate: (See Image), define the important subject in the
sentence and go to data view – values 3 dots, to see if it’s nominal, ordinal or scale!
Than go to the image and find the given data like frequencies, etc.
- Biveriate: Write down the hypothesis full at first! Is it scale/scale, Nominal/scale or
norminal/nominal.
- H0 (There is no relation), H1 (There is a relation).
- *Check in SPSS the label for the full question!
- *Check Value for the answers
- Does an open question, has answers (For example likert scale, than it is scale).
Questionaire:
1. What is your age? – Ordinal no equal intervals
2. How high was your income in the past year? Not included in the tenant
satisfaction survey – Ordinal, above modal is higher ranking
3. What is your home address? – Nominal, no ranking/order
4. What is your home address? - Nominal
5. Do you expect to move within one year? – Nominal, Yes/no question
6. Could you please indicate the main reasons why you expect to move? –
Nominal, open questions
7. What is your current household situation? – Nominal, no ranking possible
8. What type of home do you live in? – Nominal, no equal measurements
9. What is your home address? – Nominal, open question.
10. What is your home address? – Nominal, open question.
11. When was your home constructed? – Ordinal, no equal scale
12. How satisfied are you with your home? – Scale, likert scale 1-10
13. Which energy label does the house have? – Ordinal, energy labels, ranking
possible
14. How satisfied are you with the amenities in your home? – Nominal, open
questions
15. How satisfied are you with the genaral areas? – Scale, 1-10
16. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
17. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
18. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
19. How satisfied are you with the facilities (schools, shops, etc.) in the area? -
Scale
20. What is your home address? Not included in the tenant satisfaction survey –
Nominal, Open Question
21. How satisfied are you wit the parking facilities around your home? - Scale
22. How satisfied are you with the safety of your housing complex and it's
surroundings? - Scale
, 23. What score do you give the liveability of the environment? - Scale
24. How satisfied are you with the property manager? - Scale
25. How satisfied are you with the property manager? - Scale
26. How satisfied are you with the property manager? - Scale
27. How satisfied are you with the property manager? - Scale
28. How satisfied are you with the property manager? - Scale
29. Have you had contact with the property manager during the past year? –
Nominal, Yes or no question
30. How satisfied are you with the reachability of the property manager? - Scale
31. how satisfied are you with the friendliness of the property manager? - Scale
32. how satisfied are you with the knowledge of the property manager? - Scale
33. how satisfied are you wit^the responsiveness of the property manager? -
Scale
34. how satisfied are you with the compliance with agreements made by the
property manager? - Scale
35. Have you filed a complaint in the last six months? – Nominal, Yes/no
question
36. The handling of complaints in general? - Scale
37. Is there security present at your home? - Scale
38. How satisfied are you with living environment facilities? - Scale
39. Is there a caretaker / community manager present? – Nominal, Yes/No
question
40. Who supplies the caretaker / community manager – Nominal, Open
Question
41. Is there a cleaner present at your home? – Nominal, Yes/No question
42. Who supplies the cleaning? – Nominal, Open Question
43. Have you submitted a repair request in the past six months? – Nominal,
Yes/No question
44. How did you submit the last repair request? – Nominal, no ranking possible
in answers
45. After reporting the repair request, when was an appointment made with you
for inspection or repair? – Nominal, yes/no/cancelled, no ranking possible
46. How satisfied are you with the handling of your repair request? - Scale
47. Did the property manager contact you after completion of the repair to check
whether the repair was satisfactory? – Nominal, Yes/No question
48. Would you appreciate contact after completion of the repair process? –
Nominal, Yes/No question
49. Customer effort score – Ordinal/Scale, ranking possible
How many square meters are you responsible for? …… Scale
Univariate: Means 1, you ask for 1 variable for example height.
With which payback period would the organisations in the sample be willing to
invest in sustainability measures? = Univeriate and Ordinal.
Bivariate: Means 2, looking at 2 variables that has a relationship. For example height
and hair colour.
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