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Samenvatting services provider logistics & ground handling business
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Serivce provider logistics and ground handlingWeek 1
ground handling
Ramp service
- Marshall, pushback and bags loading
a/c service
- Maintenance
- Fueling
- Decicing
- Lavatories
- Potable water
KPI’S:
- Time for bag from 2landside to aircraft (10-20min)
- Time form a/c to baggage claim (first with thin 15
min)
Bags:
- Bagage handing system (BHS)
o Detection of bag jams
o Volume regulation
o Load balancing
o Bag counting, tracking etc.
- Checked baggage inspection systems (CBIS)
o Checks security of the bag
SLA: service level agreement
- Negotiated agreement between two parties
(formally defined)
- Adresses KPI’S
SGHA: standard ground handling agreement
- Dynamic document that reflects the evolution of
the ground handling business over time
- Includes SLA, derived from a negotiation
,SPL
Third party logistics: company’s use of other businesses to perform parts of it
operations or other business functions. Specialize in integrated operation,
warehousing, and transportation services.
Reasons to outsource:
Disadvantages
- Financial costs (transactions costs)
- Loss of control (not your process anymore)
- Loss of competitive knowledge
- Conflicting objectives
- Increase in risk (losing experts)
Operation plan
- Passenger flight schedule
- Bags forecast
- Cargo flight schedule
SOP: sales and operations plan
MPS: master production schedule
Stakeholders:
- People and groups with
legimate interest in
operation’s activities
- Internal stakeholders (employees)
- External stakeholders (customers)
, BOM: bill of materials
- Product structure shows the parts required the product
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