Organisational development and change management - summary
30 views 0 purchase
Course
2105TEWSEO
Institution
Universiteit Antwerpen (UA)
Summary Organizational development and change management. Education: master organization and management. Academic year - first semester. Lecturer: Kim De Meulenaere. Summary of the slides with extra explanation - explanation of graphs, etc.
“If you think there is consensus on what Organizational Development is, you haven't been around
long enough” (Craig Yeatman)
An organization:
- 70 years ago:
o Stable jobs, stable industries, stable environments
o Low-skilled, manufacturing work
- Today: change
o Older employees
o Diversity as a result of globalization
o Technological development
o Service jobs
o Economic and health crises
o Work-life balance
2
, lOMoARcPSD|2374147
o …
o
1.1.1 The difference between Organizational Development and Change Management
“All Organizational Development involves change management, but change management may not
involve Organizational Development”
CHANGE MANAGEMENT ORGANIZATION
DEVELOPMENT
SYSTEM FOCUS Specific part of the system Entire system
HUMAN ASPECT Economic, financial, technical Driven by humanistic values
focus
PLANNED CHANGE Programmatic Adaptive and flexible
CHANGE AGENT Expert in issue Process guide / coach
DIRECTION Top down In collaboration with employees
ORGANIZATIONAL Financial Financial, sustainability, and
EFFECTIVENESS employee satisfaction
TIME HORIZON Short-term Long-term
e.g., introduce new technology, e.g., create learning networks
new leader, across departments, improve
3
, lOMoARcPSD|2374147
develop a new service, employee involvement, self-
company mergers & managing teams, adapt
acquisitions, … business strategy to changed
environment, …
1.1.2 Definition(s) of Organizational Development
“Organization development is a system-wide process of data collection, diagnosis, action
planning, intervention, and evaluation aimed at
(1) Enhancing congruence among organizational structure, process, strategy, people, and
culture
(2) Developing new and creative organizational solutions
(3) Developing the organization’s self-renewing capacity
It occurs through the collaboration of organizational members working with a change agent using
behavioral science theory, research and technology”
Organizational Development is about…
- Evolving, adapting, improving as an organization
- Through changes (‘interventions’) in structure, processes, culture, strategy
- Changes: from individuals to teams to entire organizations
- Changes: flexible and adaptable
- Facilitating change through people involvement
- Based on behavioral science knowledge
1.2 How did Organizational Development evolve?
4
, lOMoARcPSD|2374147
1.2.1 Laboratory training
Kurt Lewin: T-groups by accident which led to “Organizational Development’
- A T-group: a small, unstructured group in which participants learn form their own interactions
and evolving group processes about such issues as interpersonal relations, personal growth,
leadership, and group dynamics. In other words, people react to data about their own
behavior, which is proven to be a rich learning experience.
- Today: teambuildings
1.2.2 Action research / Survey feedback
Action research:
How does an organization function? What are its problems? What are the possible solutions for
these problems?
1.2.3 Normative approaches
Participative Management Program: 4 types of management systems (Likert)
- Exploitative-authorities: top-down approach. Employee’s motivation is based on
punishment and rewards which leads to mediocre performance.
- Benevolent-authorities: employees are allowed a little more interaction, communication
and decision-making but within boundaries
5
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller emmavanlerberghe25. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $5.34. You're not tied to anything after your purchase.
