Unit 12 IT Technical Support and Management - Assignment 1 Distinction Example (Learning Aim A) 2024/25
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Unit 12 - IT Technical Support and Management
Institution
PEARSON (PEARSON)
Unit 12 - IT Technical Support and Management Assignment 1 Distinction Example *Distinction Grade* 2024/25. This is a DISTINCTION level work which covers Learning Aim A: P1: Explained the purpose and nature of safe working practices required in the support and management of different IT systems. P2...
Unit 12 IT Technical Support and Management Assignment
Introduction
I presently work for a PC repair company as an IT Technician. My boss is interested in growing into
the IT assistance and leadership industry, which focuses on providing IT help to local companies. The
responsibility of determining the features and demands of objects engaged in the IT Assistance
industry has been allocated to me. Processes, variations in user skill levels and it is necessary to
complete such activities are among the several elements that I must evaluate. I'll try to make
suggestions to help my leader give a decent judgement concerning venturing out in about this sector
by justifying them in great depth, insightful placement, and they are using of two different business
examples as a starting point of IT Financial backing and how that can be modified to meet various
wants of the variety groups.
Services in Nottingham
Company Resources in Nottingham
Workers 200 and onwards
Users 16000
Characteristics of the system Various Hybrid Systems
The amount of personal computers From 2000 onwards
Amount of connections 4
Dedicated IT Support Employees 15
In a Selected Industry like Nottingham Factories, I know that they have over 70% of workers and
over 15,000 educators spread across two courses, so their IT Assistance is large average, and they
outsource some services like sustaining printers or transferring parts within Ace hardware to an
organisation. As a result, their own IT Assistance is focusing on offering offerings that will allow
systems clients to educate and workers to educate.
Working in a safe workplace is critical for companies as well as the personal well-being of IT
Assistance employees at Nottingham Infrastructure. The government has enacted various laws to
help insure that not only IT Support, but the entire business world follows, to help ensure that their
environment is a safe working environment for their staff to make sure that their care is not
jeopardised; otherwise, the government can impose heavy penalties on the company ranging from 1
to 30% of annual profit, as well as workplace lack due to injury, which could consequences in a
respectful situation.
Since Nottingham Infrastructure is an educational institution, the laws that it needs follow are
significantly stronger, as they touch practically every shareholder, not just workers, including:
Licensing Regulations
This law covers something that is utilised without the approval of the writer. In the case of
Nottingham Services' IT Support, this would involve programming and licenses for each machine,
ensuring that its usage is legal. This implies that all products should be acquired immediately from
the developer business, with every key paid in the situation of a virtual version being kept as proof in
the occasion of an audits. In furthermore, Nottingham Services must verify that its clients follow the
same rules, so they've devised a system called 'Turnitin,' which monitors and validates all the work
accomplished by their customers, also known as students.
, Equipment with a display screen (DSE)
This law mostly relevant to persons who work with computers, since it ensures that they have
proper posture and that their display has the proper adjustment settings so that they are not
stretching their spine by continually perusing. Nottingham Campus's IT Help has ensured that the
organisation is complied with this legislation by purchasing monitors with an adjustment function.
This allows users to change the tracker up or down depending on how they're sitting to ensure that
the appropriate posture is maintained and that the user's eyes are designed to align with both the
top of monitor, preventing the user from staring up to see his\her monitor.
1992 Regulations on Safety and Health (Display Screen Equipment) (as amended 2002)
This law assures that workplaces in any firm are properly modified to meet health and protection
requirements. Computers are examined for suitable settings, and furniture are reviewed to ensure
that they are pleasantly constructed, according to Nottingham Facilities. Recently, Nottingham
facilities discovered that their chairs were not ergonomically designed, meaning that they did not
help ensure that the visitor was resting at a 90 ° angle with a serious expression, but they did have
case provides. As a result of these findings, Nottingham Infrastructures have decided to replace all
the furniture in the establishments to comply with these regulations. The input devices were also
reviewed \whether they are reliable, but never had any rough points and they have \all met the
requirements. Moreover, this regulation guarantees that users have enough breaks, with a five-
minute respite for each 60 minutes spent in front of a laptop screen. Leicester Accommodations are
compatible with this \legislation via giving users with necessary downtime. Furthermore, this rule
mandates that if a worker demands an eye examination, Leicestershire Facilities must provide it.
Poor postures may cause a variety of problems, including
o Due To repeat Injury
o Vision Loss
o Migraines
To avoid such accidents, the Nottingham Sites follow the legislation and provide the following
provisions for its customers:
o Provide displays that may be adjusted
o Make generally pro monitor filters available.
o Employ seats that may be adjusted
o Make foot supports available.
o Make sure there is enough sunlight.
o Help ensure monitors aren't overcrowded.
o Schedule breaks while working at a computer.
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