Exam (elaborations)
IOP1502 EXAM PACK 2022
- Course
- Institution
- Book
Latest exam pack questions and answers, perfect for exam preparation
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
More summaries for
-
Assessment 1_ IOP2601 SEMESTER 2 2024 Use the data sets below to answer the question that follows. X: 7 9 8 7 6 8 1 6 9 8 Y: 1 2 2 3 1 2 4 5 4 5 What is the mean of X (
-
IOP1501 Assignment 1 (COMPLETE ANSWERS) Semester 2 2024 - DUE 8 August 2024
-
IOP1601 Assignment 4 QUIZ (COMPLETE ANSWERS) Semester 1 2024 (646260) - DUE 29 May 2024
Seller
Follow
VarsityC
Reviews received
Content preview
IOP1502EXAM PACK
+27 81 278 3372
, 1
IOP 1502 OCTOBER NOVEMBER 2022 EXAMINATION
PREPARATION
UNITS 1-4
A general culture of poor service exists in the tourism industry and related
sectors. Which political force affects the service environment?
A. The tourism regulatory authority
B. Consumerism
C. Training and development of staff
D. Department of Tourism
ANSWER: B
Maslow's self-esteem needs is an example of _____.
A. functional needs
B. metaphysical needs
C. cognitive needs
D. expressive needs
ANSWER: D
Which of the following statements describe the emancipated tourists?
A. People who are free from legal, social and political restrictions to travel.
B. People whose economic determinants enable traveling decisions.
C. People with high moral values and respect for the culture, nature and the
population.
D. People with liberal attitudes on the various tourism experiences available:
from hotels to village explorations.
ANSWER: C
, 2
Which of these statements accurately defines a market segment?
A. Groups of tourists with similar needs and characteristics.
B. Groups of tourists with shared travel experiences.
C. Groups of tourists who are visiting the same destination.
D. Groups of tourists who are of the same nationality.
ANSWER: A
What is the essence of the customer-oriented approach in customer service?
A. Accessibility
B. Personal attention
C. Empathy
D. Job knowledge
ANSWER: C
Thabang is browsing the internet for an international vacation. He finds one
that is within his budget and in a country that he has always wanted to visit.
The only challenge is that it is mainly a ski trip and he does not know how to
ski. Being unable to ski, in this scenario, can be a(n) _____ for Thabang.
A. outdated determinant
B. personal motivator
C. expressed motivator
D. personal determinant
ANSWER: D
The statement, "first impressions are the most important", in customer
service, is a reference to Davidoff's (1994) _____.
A. halo effect
, 3
B. first law of customer service
C. moments of truth
D. second law of customer service
ANSWER: D
To enable sustainable tourism, socially responsible tourism establishments
must promote _____ in the environments in which they operate.
A. tourism awareness training
B. meaningful community participation
C. ecotourism
D. a culture of good customer service
ANSWER: B
Nompumelelo and her friends had planned a girl's trip to Thailand, as the
months go by and the trip gets closer, Nompulelelo searches for Thailand on
Google and then tells her friends she is no longer going to join the girls,
because the flight to Thailand is long and she is scared of flying. According to
Swartbrooke and Hormer (2007), Nompumelo's reason for not going to
Thailand is an example of ____.
A. external determinants that function as constraints
B. personal determinants, pertaining to the individual's attitudes and beliefs
C. a personal preference for domestic travelling
D. ticketless travel and the trend of people consulting the internet when
planning their holiday
ANSWER: B
A hotel group, operating in various major cities around South Africa, prides
itself in excellent customer service. To capture their people-centred culture,
they adopted the slogan: "Take care of your employees, they'll take care of
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller VarsityC. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.73. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
50843 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now