Exam (elaborations)
CHAA Master Study Guide 1 | 40 Questions with 100% Correct Answers | Updated & Verified
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- Institution
Customer service impressions are formed by the staff's ______ and _______ towards them. - ANS - attitude and behavior _______ may be any patient, family member, visitor, physician, other hospital, personnel, third party payer, vendors, suppliers, etc. - ANS - Customers Internal customers are pe...
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