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Summary Mindmap Chapter 1 Operations Management
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Mindmap of Operations managment Ch 1 (Summary)
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IPO: Information processing operationmostly concidered as services
MPO: Material processing operation
More commonly referred to as manufacturing
CPO: Customer processing operation
Typically described as a service
Processing materials, customers an
information
Outputs: in the form of goods and services
Operations management
Converting inputs into outputs
Inputs: Such as materials, labour and energy
Chapter 1 Introduction to operati
management
A model of an operation that identifies the Peri
relationship between equipment and employees,
and back of house and front of house
Service Features
Servuction system Inta
Hetero
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