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Summary Mindmap Chapter 8 Operations Management
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Operations Management Peter Jones and Peter Robinson
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Operations Management Chapter 9
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Mindmap Chapter 9 Operations Management
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Customers leaving the queue adter they have joined it Reneging customersfor a time
Rejecting customers
When seeing the queue the customer walks away
Customers who join a queue but then almost
immediately leave it Balking customers
Priority queue
Diffuse queue
'Take a ticket'
Multiple channels
'fast food outlets'
Alternative queuing systems
Single line queue
The organization of customers for processing through a Queuing system
service experience
Limited: A process where the number of customers is Population of customers
predetermined or known ( Hotels ) Characteristics of a queuing system in
Unlimited: a system with a large number of possible processing operations
customers ( shopping mall )
How users enter the system
Arrival pattern
Number of customers waiting in a line
Queue A model of consumer purchase and
Maximun number of users waiting in the queue and usage of a product or service that
being served System involves the consumer in its
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