6 Sigma Green Belt Certification Exam Review Complete 2022

________ survey questions allow for quantitative analysis closed ended Value stream maps help identify all of the following sources of waste, bottlenecks, material & information flow, improvement opportunities The Fishbone diagram is part of the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle. analyze When creating a control plan, you should consider which of the following items? process maps, key inputs process, targets and specifications, key process inputs, control limits, important noise variables, capability analysis process Tree Diagrams have a limit on the level of detail that can be analyzed. FALSE Reliable data is needed to Establish a baseline against which improvements will be measured Measure progress Another name for a Fishbone diagram is: cause and effect diagram The most effective ways to assess control plan effectiveness are: Dashboard or scorecard metric performance Audits of the control system Which of the following are meetings roles? timekeeper, coach, scribe, gatekeeper A baseline analysis establishes a control method for a problem FALSE In order to do effective benchmarking, you must visit each company to look at each process in person. FALSE The word "value" in value stream mapping is defined as the activities required to provide a customer with a quality product or service FALSE Which three questions determine if a process step adds value? Check all that apply does customer care, does step change product, can we do the step right everytime Which one of the items below does not represent good team dynamics low risk An example of a control poka yoke is building a spreadsheet that will not calculate totals until all data has been entered TRUE Which acronym best describes what is included in an effective team meeting? SPACER (Safety, purpose, agenda, control of conduct, expectations, roles and responsibilities) Root cause analysis is qualitative All projects and initiatives need to be chartered, whether it's a short cycle quick hit or a complex, multi-layered improvement TRUE Creating consistent repeatable processes is the goal for which Lean tool standard work Customer Needs Mapping, surveys, and Quality Function Deployment (QFD) are tools used in the _____ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle define When calculating a Risk Priority Number, a high rating on the detectability rating scale means the current process controls are not likely to detect the potential cause or failure mode TRUE If you were trying to identify world-class customer service processes, you would deploy strategic benchmarking To establish a baseline, you can Obtain data from the current performance level of the process Review best demonstrated practices (BDPs) at other divisions Benchmark other companies and industries with similar processes After the forming and storming stages, an effective team understands all of these except root cause A failure mode can have multiple causes TRUE The horizontal axis of a Pareto chart reflects categories Quality Function Deployment (QFD) is a system for translating customer requirements into the appropriate internal requirements TRUE Management by Fact (MBF) is a one-time event that is completed as the start of a productivity improvement project FALSE A standing team charter focuses on broad, ongoing business issues TRUE Ad hoc teams typically do not have a specific time frame to complete their mission FALSE All of the following are steps to create a Fishbone diagram 1. name the problem 2. decide major categories 3. brainstorm 4. review diagram 5. discuss the final diagram 6. develop plans The team leader is responsible for initiating the charter process FALSE Which item listed is not part of a team charter analysis tools When collecting data for a Measurement Systems Analysis (MSA), it is important that the data is collected independently and in _______ order random Measurement System Analysis (MSA) is part of the _______ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle measure ___________data yields the most reliable information continuous Customer Needs Mapping is also known as VOC (voice of the customer) Pareto charts most often rank causes related to a problem in order from least frequent to most frequent FALSE Order the steps to construct a Fishbone diagram. Drag each number to its correct step description create temp, create prob, id cause, id and place, analyze What are the components of a Risk Priority Number Severity, Occurrence, Detectability When you move to lower levels (finer details) of a Tree Diagram, the question being asked is "How?" a process operates TRUE The problem statement in a Management by Fact (MBF) answers which of the following questions what is the issue? what is the magnitude? what is the performance gap? what is the impact of the gap? what is the goal for improvement? Which one of these is not part of the five stages of team development conforming A Failure Mode and Effects Analysis (FMEA) should be undertaken only after a process is in place and stable and all failure modes have already been experienced FALSE A team charter is created in the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle define A ____________ poka-yoke, such as an alarm or flashing light, discovers a defect but does not reduce or prevent the defect from occurring warning No improvement work should be initiated until a baseline is established TRUE A value stream map will help identify input variables (X's) that could be influencing the outputs (Y's) of a process TRUE Which measurement process aspect are assessed by Measurement System Analysis (MSA)? Accuracy, Precision. Variability Benchmarking is conducted in order to achieve incremental improvements FALSE In a Management by Fact (MBF), anti-y's are also known as secondary metrics that can be adversely affected by the primary metric. These are tracked in the data graphs section of an MBF TRUE Failure Mode and Effects Analysis (FMEA) focuses on the______of potential problems prevention The Pareto chart is based upon the Pareto principle or 80:20 rule. The rule states that 80% of the results come from 20% of the process issues TRUE A data collection plan defines What and how data will be collected The time interval of the study All the procedures to be followed during the study Which acronym helps you remember the wastes easily TIM WOOD Fishbone diagrams are best used at the ______ of a problem solving process Beginning and End team charter question - Mission Statement (1), Objective (2), Performance metrics (3), boundaries (4) **** Pareto charts are used to ___________: Prioritize problems, Break problems into smaller pieces, Reveal where to focus efforts, Build consensus, Measure progress in a visible format Put the following customer input tools in order of quickest/easiest to longer cycle time/more complex to use 1 surveys,2 customer needs mapping, 3 quality function deployment (QFD) Secondary research refers to information available in the public domain/on the internet TRUE Which of the following tools is part of root cause analysis 5 whys, fishbone diagram, pareto chart, FMEA, tree diagram Tree Diagrams are used in the __________ phases of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Define & Analyze The ________________ element of standard work refers to the effective sequencing of work tasks and the work content assigned to each task work sequence A judgmental sample strategy is based on ___________ knowledge experiential When establishing a baseline, it is good to look at data at least several years old FALSE Root cause analysis is part of the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle analyze Pareto charts are part of the _______ phase in the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Analyze Benchmarks can be used to set goals for improvement TRUE Multi-voting is another name for NGT (Nominal Group Technique) Fishbone diagrams organize and visualize possible relationships between factors that affect a problem TRUE House of quality is another name for QFD (Quality Function Development) Creating a visual workplace where everything has a place and is in its place refers to which element of 6s store A control plan should include both a response plan that defines the actions required to control the process and actions that define the responsibility of the people closest to the process TRUE Pareto charts are always bar charts A statistical sample is ___________ selected from the population to make inferences about the entire population randomly Put the five steps of a value stream map in the proper order id stream, create current, id improve, create future, implement changes The 5 Whys process ______: starts at the end result, its a repetitive process, peels away layers of symptoms The 5 Whys tool is useful for both simple and complex problems FALSE Benchmarking is not a one-time event. How do you determine when to recalibrate a process When a new level of performance has been reached When a new best practice has been identified As strategic plans change or new success factors emerge Management by Fact (MBF) is part of the __________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle define Measurement bias is difference b/t observed average and reference value A corrective action in a control plan identifies and permanently corrects the cause of variation in a process FALSE Data for a Pareto chart usually starts out in a check sheet Which one of the items listed below is are phase of Management by Fact (MBF)? problem statement, data graphs, problem drivers, root causes, countermeasures key questions to ask when starting a Measurement Systems Analysis (MSA) Have you picked the right measurement system? What are your sources of variation? Who owns the measurement system? Is the measurement system stable over time? A Tree Diagram is useful for simple and complex processes Where do the process steps come from on a Failure Mode and Effects Analysis (FMEA) form? control plan Baselines are established during the _______ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle measure Pareto charts allow teams to focus on the "vital many" versus the "useful few" problems FALSE A baseline is: The standard for comparisons A reference for measuring progress in improving the process A tool to differentiate between the current state and the future state When creating a value stream map, it is best to write down all the process steps from memory before reviewing with a team FALSE Primary research can be collected via interviews, surveys, observations Types of actions in a control plan include compensating, preventive, corrective When establishing countermeasures, you do not identify the forecasted impact for each countermeasure as part of the Management by Fact (MBF). FALSE An example of qualitative data is pass/fail test results, names, days of the week No improvement work should be initiated until a baseline is established TRUE The rating scale used in a Failure Mode and Effects Analysis (FMEA) assigns a high number to correspond to higher levels of RISK "The team leader is responsible for initiating the charter process. false Process Improvement Six sigma is more than a quality or cost improvement methodology. It focuses on business ______. Improvement Six Sigma is not in conflict with other _______ methodologies. Variability Sigma is a greek letter than represents a measure of _____. DFSS _____ is used on new products or process. Y The letter __ represents the output of a process. outputs The ___ of a process is influenced by the inputs. Customers Six Sigma provides benefits for the organization, it's _____ and its suppliers Cost of Poor Quality The four elements of __________ are internal failure, external failure, prevention, and appraisal. Critical to Quality _____ characteristics are based on the voice of the customer. Common Cause ____ variation is inherent in the process and is the responsibility of management to improve. Variation Six Sigma focuses on reducing ____.