how does the registration process begin in an outpatient setting? - ANS - when a new patient
calls the office for an appointment to see a provider.
what does a front staff member do once they obtain information from a new patient? - ANS -
they create an account that includes the patient's identi...
NHA CEHRS Final practice test review how does the registration process begin in an outpatient setting? - ANS - when a new patient calls the office for an appointment to see a provider. what does a front staff member do once they obtain information from a new patient? - ANS - they create a n account that includes the patient's identity, medical condition, and insurance/payment info. what does a front staff member do once they obtain information from an established patient? - ANS - the staff member searches for the patient record by using de mographic data once the data is verified, followed by a review and update of the patient's insurance or third party payer, and the guarantor on the account. what happens once the financial data is verified? - ANS - the patient is given a NPP, and other documents like an advance directive and assignment of benefit forms. what is a notice of privacy practices (NPP) form? - ANS - a document that is required by law to inform a patient how an organization will use their health care information. what is an ad vance directive? - ANS - a legal document that contains information about a patient's treatment choices when they are unable to make health care decisions. what is an assignment of benefits form? - ANS - a patient's authorization to allow health insurance payment to be made directly to the provider of service. how are patients registered in an ambulatory setting? - ANS - the patient info is used to generate wristbands, which are used for identification and can display health info. what are color coded wristbands? - ANS - they are used to alert providers of allergies, blood type, or DNR. what clinical information are entered by providers and support staff? - ANS - review of systems, physical examination, diagnosis, and treatment are all included in an encounter note. what is internal data? - ANS - it is recorded by providers(sometimes patients) during an encounter. what is included within internal data? - ANS - financial information entered during scheduling and patient registratio n to enable reimbursement for services. what is external data? - ANS - (digital images, lab results) often starts outside the office where the patient record lives. directing info into the patient's electronic record helps create complete record of the p atient what is common to find in a fully integrated EHR environment? - ANS - only electronic documentation of all patient care data, these organizations might maintain paper records only from before the EHR was adopted. what do patient kiosks allow? - ANS - patients to sign into the waiting room using a computer. this enables patient demographic data to be available in the system before they are called. the preloaded clinical data is displayed to the provider as a starting point to engage the patient in care. what are peripheral devices? - ANS - ex: bar code scanners, cameras, printers, signature pads, fax machines. they are used to obtain and record patient info, especially when transitioning from paper -based transactions to electronic systems. what are electronic signatures used to do? - ANS - capture patient signatures. they record patient acknowledgements and consents for treatments, as well as patient responsibility for service charges. what does the practice management software keep record of? - ANS - appointments, hence no paper logs or books. can be used to complete patient registration as well. how is patients insurance documentation verified? - ANS - through web portals what is the responsibility of the front staff? - ANS - to schedule appointments and perform patient check ins. what can the clerical staff assist with? - ANS - coding or billing of services provided during an encounter how do some offices start the workf low? - ANS - with patient -entered data where the patient logs in and populates PREregistration what happens once the info is verified by the front desk? - ANS - the patient's arrival is electronically confirmed and a notification is generated to inform th e provider that the patient is ready to be seen what are electronic devices used to measure? - ANS - the patient's vital signs, and results, as they are immediately recorded into the EHR. who can see a patient's EHR? - ANS - anyone involved in the treatm ent of the patient, the subjective and objective data at the point of care can be seen by other providers.
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